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Go here and choose your OS then download and install the drivers.
After that you should be good to go.
If this was a help please give me 4 thumbs up as I am trying to build up my rep on this site!
You have to determine if the drum cartridge or the fuser is the problem. Do a panic stop before the paper hits the fuser and see if it has the residual image. If it is clean then the fuser is the problem.
I need to know if the test page that the unit prints as "Demo Page" comes out fine. If this is the case, your problem is within your application (software) or computer connection (check all cables). If this is NOT the case, I'll need to know more about your scenario. Operating system, type of connection (USB, parallel) and what are you trying to print. I'll be waiting.