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Do you have more than one PC connected to the scanner? I have both a PC and a Mac connected to it, and I think my scanner is trying to connect to the Mac, which requires image capture software to be installed, rather than the PC. Don't know how to tell it to go to the PC, though...
Are you scanning from the PC, or are you scanning from the printer?
If the latter, the scanner is trying to send the document to a server software on the PC, which is probably not running; hence the "not connected" message.
Try acquiring a picture using Control Panel -> Scanners -> Acquire Image and see if it works. If it does, you must run (or reinstall) the Control Center software, and configure it as to where to store the Scan-to-File documents.
Was this function working fine before? When you choose Scan => To Email, what the device actually do is launch the scanning software and scan it and save to temporary folder THEN open your default OUTLOOK email account and creates a new mail with the scanned file attached to it. So it could be a scanning software error or low in memory since the process requires an amount of memory.
So you better try to Scan => To File and see if the scanning completes. If you have problem with it, then try to reinstall the program of your printer and scanner in one.
Could be USB connection if you have another cable try it. Try connecting to different USB ports on your PC. If you have a Powerd USB hub lying around try connecting the printer to the PC through that.
Also try disconnecting all USB devices including the printer. Reboot your PC. Connect only the printer and try and scan.
Some times multiple USB devices dont work when they are both connected to the same PC.
This appears to be a Vista driver software issue- check out Lexmark for any updates You can also try the followng. go to--- Start/Programs/Accessories/system Tools/Compatibility Wizard and try resetting the machine to run as XP
Make sure that the scanner file utility is running on the computer you are scanning to. Go to Start - Programs - Scanner User Software - Scanner File Utility. It will open in the system tray by the clock on the PC. Try to scan again. If still have the same error, go to the webpage of the scanner (just enter the IP address of the scanner NIC in Internet Explorer. Go to the bottom left side of the page and click Scan to PC Destination List. Click on the number to the left of the name you are scanning to. check the IP address listed on the webpage and make sure it matches the IP address of the Computer you are scanning to. One of these should fix it.
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