HP Photosmart C4580 All-in-One InkJet Printer Logo

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Posted on Dec 03, 2010
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I Have a hp compaq laptop and a photosmart C4585 printer. My system suffered a virus and had to be wiped. I now have norton anti virus software installed. I have mislaid the disc off my printer and cannot get my printer to link up with my laptop. Any help much appreciated

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  • HP Master 1,679 Answers
  • Posted on Dec 03, 2010
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Joined: Nov 19, 2009
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Hi,

Click on the Link below to download the software and drivers for your printer.
Download the software and run the downloaded file to start installation screen.
Choose the Operating system and click Next. Click on Drivers and Choose Full Feature Software.
Download Drivers

Disconnect the printer before you start the installation as it will prompt you to connect it later.

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0helpful
3answers

Have virus

Get a good anti-virus application (I recommend the excellent and free AntiVir) and run a full system check. Remember to update the antivirus application with the latest virus definitions.
Also worth installing an anti malware application (I recommend Anti-Malware) and running a full system check as well.
tip

How Norton Antivirus Works

Norton has traditional virus detection method like Signature base and Heuristics base detection, with anti-virus, anti-rootkit, anti-malware, anti-spyware etc. Symantec upgrade and releases new and more improved features with its every release. Signature based detection includes searching for knowing structure within executable code, however your computer can be infected with most new virus which signature is not known. In that case heuristics method can be use it can identify new viruses by variation of such code, in files. Malwares are very difficult to detect even for the most new anti-virus software. If you are using Norton Antivirus, you should update its data-base and virus definition every day, so that when you scan your computer, it can detect all possible threats. Some new features like SONAR, it examines the behaviour of applications to decide whether they are malicious. Various things are checked such as if the program create a desktop shortcut or create add/remove programs entry before determining the program is malicious.

Norton insight is a program that comes with the Norton 360. It improves the speed and quality of computer scan. It identifies well known files of client machine and excludes them from constant monitoring and scanning. It only scans unknown and unsecured files. Skipping the already known files helps the scan more impact.

Norton 360 introduced a very effective tool - Norton Power Eraser, it removes threats which standard anti-virus may miss. It cleans up system where malware prevents anti-virus installation. Apart from these, the key technologies of Norton anti-virus software are anti-virus, anti-spyware, anti-rootkit, and pulse-update - provides up-to-the-minute updates that protect against the latest threats without slowing down your computer, firewall software - that can use for mapping and monitoring network.
on Mar 17, 2011 • Computers & Internet
tip

Different types of Anti-virus software

<p>There are many different types companies, who create different anti-virus software. One of the most popular companies is Symantec Corporation. Symantec has its own products like Symantec Anti-virus, Symantec internet security, Symantec also have another anti-virus products called Norton. Symantec launched various versions of its products and till now, the latest version of Symantec Corporation is Norton Internet Security 2011. It's about 25 years before Norton antivirus came on the market. The name of the first Norton anti-virus was Norton Commander, released in the year 1986, served as a standard interface for DOS. This version of Norton was invented to protect DOS from malicious programs. Norton anti-virus can be listed as an oldest anti-virus program. The initial version of Norton commander was called vdos with a slandered interface for dos, for initial virus protection.<br /> <p> <br> <p>Compared to other anti-virus software, Norton provides in-built firewall software, e-mail scanner, anti-rootkit, and anti-spyware, anti-virus. Some newer options released like Sonar protection, file insight, threat insight, insight network etc. It is fast and compatible with vista like operating systems.<br> <p> <br> <p>Other popular companies are McAfee, which provides anti-virus, anti-spyware, firewall software like features and PC utilities, like QuickClean tool, defragmenter and file shredder, which lets you permanently delete sensitive files in a manner that they can't be recovered. Protection software is Kaspersky; it also provides anti-spyware, anti-virus and firewall software. One very unique feature of Kaspersky is the virtual keyboard; this small application lets you input sensitive information like credit card number, password in online without worrying about keyloggers or hackers.<br> <p> <br> <p>Many other anti-virus software have been uses, like ESENT Webrot, NOD32, QuickHeal, AVG, AVAST anti-virus etc. you can also download free versions of anti-virus from online. Whichever anti-virus you're using make sure one thing that you have to update it regularly to protect your computer.
on Mar 13, 2011 • Computers & Internet
0helpful
1answer

Ghost on monitor mainly on my desk top HPw19 also i get the screen blacks out after an hour or so i run AVG 8.5 and Spybot search destoroy xp 2002 service pack 3 Hp slim

install the Norton anti virus software in ur system. Run it . check the difference and remove all the other spyware and anti virus softs. search in google for trial Norton Antivirus 2009.
1helpful
1answer

Ended a process and cant login, HELP PLEASE

Hi,

Try to boot your system in safe mode by pressing F8. Try to uninstall anti virus. Press Start>Run>Regedit> Go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run Delete all values of Norton Antivirus and reboot your system. Hope this will work, otherwise new windows installation will resolve this issue.



Regards;
Hassan
0helpful
1answer

Hp photosmart c4585 printer won't scan wireless

I had a similar problem, the problem i had was that HP scan Pro just quit on me whenever i opened it up to scan using wireless and usb. so i wen to the help and support website and downloaded the installation software for the printer.
http://h10025.www1.hp.com/ewfrf/wc/product?product=3757825&lc=en&cc=uk&dlc=en&submit.y=0&submit.x=0&lang=en&cc=uk

then uninstalled the HP software i had previously installed and then installed the downloadable software from the link above. then it all seemed to work.
i dont know if it could be a bad batch of software disks that got distributed with the printers or what? but just to let u know, i encountered this issue using Mac OS X i don't know if its the same for other Macs and PCs. Either way i think its a software issue so if in doubt just download all the latest software and drivers etc. from the HP website.
you didn't buy this from PC World recently when they had this printer on offer did you? cos i did, just noticed the date when this was posted. i got mine last week and only just installed it today!

Good Luck
0helpful
1answer

Laptop virus problem

Hi there,
Yes there are Virus in your system like (yahoo booters)
or like as some Trojens. i want to know about the anti virus you are useing is updated or not?
i recommend you to use norton 2009, its better and fast.
add comment for more help.
Good Luck!
neo
0helpful
1answer

MY SYSTEM EACH IT IS BEING BOOTED, ASK FOR VIRUS RENEWAL/UPDATE,I

you need to get a anti virus program like norton 360 2.0 and install it to stop that.
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