Question about Webroot Spy Sweeper (spysweeper) for PC

1 Answer

Definitions file error and not able to turn on shields

What if we aren't able to go in and change the red "x" shields that are turned off, on? I keep clicking but it will not budge.

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  • mwmo4 Jul 31, 2008

    webroot anitvirus protection updated on 7-26-08. Now the program don't
    work! Error message says it can not find valid definition. 4 shields
    are off and and I cant turn them on. I have a spy sweeper alert but it
    wont let me open it. Nothing I click on works. Called customer
    support and was put on hold for 2 hrs!!! Sent 2 emails and haven't
    received a response.



  • Anonymous Feb 20, 2009

    When my computer starts up, it says that my Internet isn't protected....it's the only thing marked with a red X

    What to do? Is it a virus?

  • Have you tried updating with the latest definitions?

×

1 Answer

My webroot keeps freezing up at start up, and will not open. I have to keep restarting my computer each time I want to run a scan.

Posted on Aug 01, 2008

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Posted on Jan 02, 2017

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