Question about Gateway MX6920 Notebook

1 Answer

Problems and alerts

Graphics adapter says it is updated and running, but it still has a yellow ! next to it. When starting solitaire, warning pops up (graphics accelerater?) DVD/CD driver says updated, but won't read or write to any disk, including pictures, video, or music. Please help.
My computer is under waranty, but not listed. Gateway PC notebook m1617, running vista.

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  • 2 more comments 
  • Katie B Jun 26, 2008

    Been there, sorry. The scan doesn't recognize computer. When I click on individual drivers, says they are all updated. Any more ideas?:)

  • Katie B Jun 26, 2008

    Tried uninstalling, Vista tried, CD/DVD loaded and didn't work. The VGA adapter couldn't load, "failed". Anything else?:)

  • Katie B Jun 27, 2008

    No...was I supposed to? I actually found the software for the original graphics driver (ATI radeon graphics), the symbol was on the laptop. This is not the same graphics driver that was trying to run at start up. I hope I didn't screw anything up, but the graphics driver no longer has the yellow !. I also went through the gateway downloads, but noticed they weren't automatically installing. The drivers I was having issues with needed to be manually installed. Why would best buy sell me a laptop without setting it up completely? I only have one driver that isn't regitering now, which is an intel storage manager? Any ideas for that one? Thanks for your help.

  • Katie B Jun 27, 2008

    Standard VGA Graphics Adapter.

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Go to the Gateway support site and insert the Serial number of laptop. This should bring up the drivers section for your laptop. Download any drivers that have the yellow !


Posted on Jun 26, 2008

  • 4 more comments 
  • nsindian
    nsindian Jun 26, 2008

    here's the link:

    http://support.gateway.com/support/drive...


  • nsindian
    nsindian Jun 26, 2008

    they also have a link that you can click that says "Gateway Update" that will scan you computer for new updated drivers.

  • nsindian
    nsindian Jun 26, 2008

    try uninstalling the adapter from Device Manager then rebooting computer --- Start > Run > devmgmt.msc > expand dispaly adpater > right click adpater > Properties and select uninstall > then reboot

    after restart, Vista should recognize and install proper driver.


  • nsindian
    nsindian Jun 27, 2008

    before you uninstalled the adapter, did you remove the driver software from add/remove programs?

  • nsindian
    nsindian Jun 27, 2008

    what was trying to run at startup?

  • nsindian
    nsindian Jun 27, 2008

    once all video driver software is uninstalled, go to devmgmt.msc and select the display adapter and uninstall it and then restart. if it isn't recognized by vista and no drivers install, then insert your drivers/application disc into tray and install the ATI driver.

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guidelines to install:

1.Smbus controller >update>no not this time>install from specific location>don’t search>system devices>in manufacturers select Compaq; in model select Compaq deskpro thermal sensor > click next.

AUDIO DRIVER
Open device manager and right-click on Audio device on High definition Audio Bus.
Select Install from a list of specific location (Advanced) Click Next
Select Don’t Search. I will choose the driver to install.
Select Sound, Game & video controller from the list of Hardware type
Click on Have Disk
Click on Browse and navigate to C:\swsetup\sp35270 and click on Open and OK
Click Next
It will give you an update driver warning message. Click on yes.
It will start installing the driver
Click on Finish

INSTALLATION PROCEDURE FOR WIRELESS DRIVER (ETHERNET)
1. Download the driver
2. Save the file on desktop
3. Download the file on desktop it will be loaded by the name of xp32-5.3.0.56-whql
4. Extract the file in a new folder
5. Open device manager and right-click on Ethernet controller (wireless will show by the name of Ethernet controller yellow
Mark in device manager)
6. Click on Update driver
7. Select No, at this time and click next
6. Select Install from a list of specific location (Advanced) Click Next
7. Select Don’t Search. I will choose the driver to install.
8. Select network adapter from the list of Hardware type
9. Click on Have Disk
10. Click on Browse and navigate to extracted folder and select file net5211 and click on Open and OK
Click Next
It will give you an update driver warning message. Click on yes.
It will start installing the driver
Click on finish

2. Procedure to install Graphics driver
(a)Run the setup of sp36411.exe >next>license accept agreement >Unpack>error will come >close that window.

(b)Video controller>update>no not this time>install from specific>don’t search>display adapters>have disk>browse>c drive swsetup>sp36411>graphics>kit11241>click on open> click on ok> click on next>yes to the warning msg.>restart.

(c)Video controller (vga compatible) >update>no not this time>install from specific>don’t search>display adapters>have disk>browse>c drive swsetup >sp36411>graphics > kit11241 > click on open> click on ok> click on next>click yes to the warning msg.>restart.


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