Question about Gateway MX6920 Notebook

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Problems and alerts

Graphics adapter says it is updated and running, but it still has a yellow ! next to it. When starting solitaire, warning pops up (graphics accelerater?) DVD/CD driver says updated, but won't read or write to any disk, including pictures, video, or music. Please help.
My computer is under waranty, but not listed. Gateway PC notebook m1617, running vista.

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  • Katie B Jun 26, 2008

    Been there, sorry. The scan doesn't recognize computer. When I click on individual drivers, says they are all updated. Any more ideas?:)

  • Katie B Jun 26, 2008

    Tried uninstalling, Vista tried, CD/DVD loaded and didn't work. The VGA adapter couldn't load, "failed". Anything else?:)

  • Katie B Jun 27, 2008

    No...was I supposed to? I actually found the software for the original graphics driver (ATI radeon graphics), the symbol was on the laptop. This is not the same graphics driver that was trying to run at start up. I hope I didn't screw anything up, but the graphics driver no longer has the yellow !. I also went through the gateway downloads, but noticed they weren't automatically installing. The drivers I was having issues with needed to be manually installed. Why would best buy sell me a laptop without setting it up completely? I only have one driver that isn't regitering now, which is an intel storage manager? Any ideas for that one? Thanks for your help.

  • Katie B Jun 27, 2008

    Standard VGA Graphics Adapter.



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  • 137 Answers

Go to the Gateway support site and insert the Serial number of laptop. This should bring up the drivers section for your laptop. Download any drivers that have the yellow !

Posted on Jun 26, 2008

  • 4 more comments 
  • nsindian
    nsindian Jun 26, 2008

    here's the link:

  • nsindian
    nsindian Jun 26, 2008

    they also have a link that you can click that says "Gateway Update" that will scan you computer for new updated drivers.

  • nsindian
    nsindian Jun 26, 2008

    try uninstalling the adapter from Device Manager then rebooting computer --- Start > Run > devmgmt.msc > expand dispaly adpater > right click adpater > Properties and select uninstall > then reboot

    after restart, Vista should recognize and install proper driver.

  • nsindian
    nsindian Jun 27, 2008

    before you uninstalled the adapter, did you remove the driver software from add/remove programs?

  • nsindian
    nsindian Jun 27, 2008

    what was trying to run at startup?

  • nsindian
    nsindian Jun 27, 2008

    once all video driver software is uninstalled, go to devmgmt.msc and select the display adapter and uninstall it and then restart. if it isn't recognized by vista and no drivers install, then insert your drivers/application disc into tray and install the ATI driver.



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What graphics adapter upgrade do I need to make


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After installing Windows 7 you will need to install all drivers.

I would recommend using Vista on this laptop, since factory drivers for Windows 7 had not been released. You will have to install general drivers not designed for this laptop.

If you want to install Windows 7 here you get the instructions.

I quote the part concerning video adapter drivers:

"Update the Video Driver
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