Question about HP Photosmart C5180 All-In-One InkJet Printer

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Out put tray

Hey  did you ever get Your printer to start working? I am currently having the same issue with the error message to push output tray all the way down. my email is stinkerbelle06 @ yahoo.com if you have any good news

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  • Shellybelle Jul 02, 2008

    Im sorry i didn't actually state what the printer was doing. When i start it up, it does it's printer preparations. When the printer finishes its business an error message appears and says to push the out put tray all the way down. Mine is as far down as it can go; this error message prevents almost all functions of the printer not to work. The only other message i have received is to change certain ink cartridges, which i have. I have already tried restoring it back to factory settings and the error message does not cease. 

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The quick start says to load plain and photo paper - don't!
Leave out the photo paper and it should install correctly - then you can use the photo paper.

Good Luck

Andy L

Posted on Jun 30, 2008

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Hi...I have a problem with my HP Photosmart C7280...can you help ? the error message "Photo tray problem" keeps coming up, telling me to "lift the output tray, push the photo tray all the...


Photo tray problem

' Lift the output tray up and verify that the photo tray

' is pushed in until it stops, then lower output all the

' way down. Press OK button on the printer to

'continue printing

HP Photosmart C7280 All-in-One Printer


1. Turn off printer.

2. Pull out paper tray and photo tray

3. Remove output duplexer (on back of printer)

4. Open input sheet feeder (on top of printer)

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6. Turn on printer (Power button on now raised control panel)

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Wont print


The problem occurs when the paper tray is pushed down too far and 2 flimsy stop tangs on the backside of the tray hinge break off. The one on the left side contacts a microswitch, pushing it forward , signaling the printer tray is open. When the left tang breaks off, there is nothing to press the switch. You can try bending a paper clip in a fashion that hold the switch forward.
OR (the following will probably void your warranty)
Unplug the printer
Pull out the envelope tray on the bottom.
Set the printer on its back
Look just behind the bottom of the tray door from the underside
There are 2 wells on the underside. The front most wells are more square-shaped.
The 2 wells behind the are irregular-shaped. These 2 have the cover release tangs. Take a long, thin #1 flat blade screwdriver and push them outward toward the sides of the printer to release the 2 inside catches.
Next, push the screwdriver into the 2 rectangular release holes on the bottom sides of printer (beneath little arrows) to release the side tangs.
Next, release the rear tangs in similar slots in the back of the printer.
Gently lift up the cover. Lift up the electronic module on the left side.
The output tray wicroswitch is the black one on the bottom of the electronics module fix it in the upper position with either a small zip-tie or good electrical tape (the top one signals that the top cover is open to expose the ink cartridges, leave it alone).
Carefully reassemble the printer, hopefully it will work.
Remember to open the tray when you print as the preventing switch is no longer functional.
Good Luck.

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