Question about Creative Labs Zen Touch MP3 Player

1 Answer

My Zen Touch shows continuesly Slow Battery

Thanks for yor reply. I did try to reset it but it show again Low Battery and I have no warranty on my Zen Touch so what should I do?

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  • 7 more comments 
  • bpgadhia Jun 26, 2008

    Thanks. On point nr.2 :- remove it's drivers and remove USB Roots. Who's driver is to be removed? On device manager of mycomputer I do not see USB Roots. I see 5 USB Root HUB.

    Do you want me to remove this?

  • bpgadhia Jun 26, 2008

    Yes I am from Bombay but live in California. From where you?


  • bpgadhia Jun 26, 2008

    I do not know how to go to premium posting. If you can post it here I will be thanksfull. I see on mycomuter no USB Root. I see Universal Serial Bus Controller as a tree(last item after system devices). And when I expand this tree I see 5 USB Root HUB. So I am bit confused. Sorry for this confusion. So what should I do? This is my office computer.


  • bpgadhia Jun 26, 2008

    On that page I see only comments by me and do not see any one else's comments. I did try the solution suggested by you but some how when I click on that software update a dialog box comes up and ther upgrade button i sgrayed out. It say that "your player is not connected, Please connect your player". This is inspite the fact that player is connected!!! It has happen many a times before. One more thing before I went for firmware upgrade Zen touch was running very fine. Suddenly now is shows "Low Battery". It is damn frustrating. If you want I can accept your solution, but problem seems to be still persisting.

    What is you real name?


  • bpgadhia Jun 26, 2008

    Thanks for all your suggestions. I will gladly do it for you. I am really happy that after freshly graduatiing you have found a good and honourable way to earn a decent living. You can contact me on my email:

    By the is it possible to come back to this page once I log out and accept your solution? Wher is the link on this page for accepting the solution.? Once I am there I will accept your solution.


  • bpgadhia Jun 26, 2008

    Hi Nafees,

    If I only could find out which link to go to accept your solution I would do it readly. I tried various links and went to various pages on this site, but I do not see any where accept this as solution where my problme is linked to your name!!. I saw it only first time and since then it never came. Let me know how to access it.

    Thank you.


  • bpgadhia Jun 26, 2008

    when first time you sent me solution and I replied you back.

  • bpgadhia Jun 26, 2008

    thais was the first reply by me to your first solution:

    Thanks for yor reply. I did try to reset it but it show again Low Battery and I have no warranty on my Zen Touch so what should I do?

  • bpgadhia Jun 26, 2008

    both above post/commnets/links now do not show "accept the solution". I am sad that I not able to help you. If it helps you, you can send this correspondences to the company and claim your earnings. Generally they are forthright and will remit you your earning. If you want I can contact them tell them that you helped me out.

    Let me know.





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Hi barath,

first try that can you can make is
trying a new firmware
follow this procedure exactly for doing that.
1. First of all Plug in the player in the computers USB port.
2. Now Goto device manager(found in hardware properties of my computer) ....remove it's drivers and remove USB Roots (dont worry they'll all reload.. so do it with out any fear)
3. Now Reboot and unplug the player.
4. After windows loads goto add/remove programs and uninstall the windows media player. Select downgrade.
5. And it may ask you to reboot.. If it asks you to reboot do so.
6. Then locate c:\program files\creative and just manually delete the folder you can put it back on if you wish later but it's useless and outdated junk.

Now reboot. Plug the device in and install the firmware.
link for firmware download.
going to click support, then downloads then find your mp3 player Zen touch of course and it will give you downloads. the link will take you till this point.
You need to download the latest firmware for it on a windows XP computer then select the 2.XX.XXX firmware download not the other one because it wont work with windows right. If you need any other stuff like a driver or app. they are also under the downloads are where you looked for the Zen Touch

If this works let me know.


when it comes time to replace the internal battery that it will be a lot easier than a Zen Sleek

the battery life on this unit is incredible usually.

battery was being sold here. but they have discontinued. but u can try contacting them and request to ship one for you.

this wil fix u easily.

hope it helps.

thank you

dont forget to accept MY solution if u go by it.

feel free for asking any doubts u have.

thank u for ur cooperation.

good luck for getting fixed soon

BTW looks like Indian name. but profile reads US. are you from Indian origin?

thank you

Posted on Jun 26, 2008

  • 10 more comments 
  • dewan nafees ahmed Jun 26, 2008

    thanks for your reply.

    if the drive is being shown as connected to the SUB root do remove that. thats it.
    if it shows USB plainly leave it. don't worry.

    I am from chennai. spent my child hood days in mumbai only. but born and did schooling in chennai. lived in mumbai for 1 year after birth.


  • dewan nafees ahmed Jun 26, 2008

    i tought u wil reply in premium posting.

    i have given u some links for battry buying and installation in the premium post.

    if u wish i can paste them here.

    shall i paste it here or u will take the links form there?

  • dewan nafees ahmed Jun 26, 2008

    this is the link for the premium posting you made.

    click here for the premium posting link. ]

    scroll down the page to see the solutions and comments posted by me.
    dont forget to accept the solution.

    also forget about the USB root. there wont be any problem i guess. forget that and proceed with the problem.

  • dewan nafees ahmed Jun 26, 2008

    sorry for the late reply.

    if u still cant see the solutions posted by me in the premium link please tell me.

    i will make a copy paste of my answers.

    thank you for the cooperation.

  • dewan nafees ahmed Jun 26, 2008

    oh. this seems more worse than i thought off.

    but i can suggest only one go to solve this problem.


    i wil paste the comments made by me in that page.

    when it comes time to replace the internal battery that it will be a lot easier than a Zen Sleek

    the battery life on this unit is incredible usually.

    and here is what you asked for.

    the battery installation procedure.

    click this link for step by step instructions.

    the materials in that link is copyrighted information. the link was
    provided for your better understanding and reference in the intention
    to help you.

    and here is the place where you can buy your battery.

    battery sale link -- CLICK HERE

    thank you for the cooperation. """

    this is what i typed there

    BTW my real name is Dewan nafees ahmed. freshly passed out graduate from BSA crescent college, chennai, EEE branch.

  • dewan nafees ahmed Jun 26, 2008

    NOTE: use proper screw drivers as mentioned in that page.
    if u use any different types then u may end up breaking the unit. the screws will go blunt and cant be un-screwed. be careful.

  • dewan nafees ahmed Jun 26, 2008

    sorry barath.
    why i was telling you to don't forget to accept MY solution was due to two reasons.

    one is
    no other expert has even replied ur comments in the premium link. so there is no point in giving them the earnings credit for replying nothing.

    second is my personal reason
    my balance earnings is 2994 now. with you acceptance of this premium i will reach 3000. which is a milestone achievement for me here. this is my earning from last December 07. and that is why i said you to accept it. its ok. you can leave it and do it earlier if my solution seems ok for you.
    hope u don't mistake for my second reason. sorry if it seemed selfish one.

  • dewan nafees ahmed Jun 26, 2008

    thanks for the reply barath. really happy to see your reply.

    i wil surely mail you. my ID is
    my dream is to work with a great company in US.

    and u can come here N number of times till this website exists and post your comments and results. and either me or some co-experts will follow on your problem surely.

    i think there some link in premium posting for accepting the solution. hopefully it will be present in the first email solution that you received in your email.

    since i have never been in customers side i don't have any idea how the system works in customers side. but there will be some place to accept the solution.

    thanks barath.

  • dewan nafees ahmed Jun 26, 2008

    just for a test i will post some comment as ""ANY UPDATES?" in the premium post and you check the last mail you received

    i think it will like "there is a solution for the premium problem you posted on" not sure. just a wild guess.

    but make sure u accept my solution.

    thank you

  • dewan nafees ahmed Jun 26, 2008

    you said you saw it only first time.

    where did you see it? any email or how?? if you can get back to that place and do it if possible.

  • dewan nafees ahmed Jun 26, 2008

    where did you write this reply.

    Comment by bpgadhia, posted on Jun 26, 2008
    for the reply. I did try that before contacting you. After resetting it
    again shows Low Battery.I also plugged it to charger overnight but it
    did not recharge. I have no warranty on my Zen Touch. I can not send to
    the company for repair or anything. Can you suggest any other solution?



    Comment by bpgadhia, posted on Jun 26, 2008Thanks. I do not have warranty.
    Comment by bpgadhia, posted on Jun 26, 2008Can you suggest how to replace battery? Is it certain that battery is bad?

    that were the replies to a premium posting you made.
    if you can get back to that place. you must be able to do it from there i think.

    barath.. if it is very getting very confused leave it like this unrated. i think i will be credited with earnings after one week hopefully.

    dont worry about my milestone.. if not today i will reach it tomm surely.. no big problem for me.

    its fine barath.. no problem.. take care.. will contact u in mail..

  • dewan nafees ahmed Jun 26, 2008

    no no..

    its fine barath.. please don't be sad for this... am really happy to help you out with your problem.. especially because u belong to my nation.. that gives me great satisfaction today...after a long time i am seeing such a sweet customer in this site.. earnings is secondary bro.. i will look after it.. u don't take strain in this matter..

    now be happy.. and enjoy the life..
    thank you for the cooperation barath.

    good luck.
    have a good day.
    (its midnight here)



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