Question about Philips DVP3960

1 Answer

Fading color and distorted picture only a month old

Played perfect up till the past week. i checked the manuals troubleshooting hints and ran a lens cleaner disc through but no help

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  • Anonymous Aug 12, 2008

    I have had the same problem with 2 different Philips dvp3962 models after about 30 days the picture just turns into like a negative image really strange. I've tried different cables and tv's so they are not the problem. I had bought two at once at wal-mart and have already exchanged one. Now another one has done the same thing..so they are both going back for a refund today. I won't be buying Philips again.It's a shame I really liked these Dvp's.

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  • 224 Answers

You sure its not the TV ?

Posted on Jul 15, 2008

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Hi,
If you have necessary tools and test instruments, know safety precaution in basic troubleshooting try the steps below to solve your problem.
Assuming that the disc is good.
1.Clean the lens. - Sometimes because of dust and any fine foreign objects the lens can't read any disc. If you have a DVD Lens cleaner, play it to the unit. If this is not available you may manually clean the optical lens. Open the cover and gently clean the eye of the lens by smooth,clean,soft cotton buds. Be careful while doing this, just a gentle stroke only.
2.Check the ribbon - Check the ribbon connected to the lens from the main board for scratch, damage. Once it has an open line then of course the lens can't read the disc. Also try to erase the contact by pencil eraser. If you've done the steps above and the symptoms still there then the next step requires you a little knowledge in soldering technique and reading the ohmmeter.
3.Check the motor - Check the motor that spin the disc with an ohmmeter. You can test it using the ohmmeter (x1) even it is connected on the lens assembly.Good motor - reading should be fairly high and it will spin. Bad motor- reading will drop to low resistance and will not spin.

Click this link for more info.


LINK1

LINK2


Hint : Most of my repaired unit the above parts are commonly caused of the problem.
If you confirmed that you have a defective motor then replace it with a new one. Before replacing the new motor you have to check the clearance of the disc holder with the old one. The clearance should be the same as the old because if not the lens will not read the disc if it is too far or too close.
If the above steps didn't cure the problem, high chance that your optical lens was faulty.

If you can't do the job yourself, I would advice you to look for a professional to troubleshoot the symptom.

Also, check if your unit is under warranty period, avail it because the manufacturer will fix it for free. Don't attempt to open the cover(it will void the warranty).


Hope I helped you.
Have a nice day!
Thanks for using Fixya.

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Hi,
If you have necessary tools and test instruments, know safety precaution in basic troubleshooting try the steps below to solve your problem.
Assuming that the disc is good.
1.Clean the lens. - Sometimes because of dust and any fine foreign objects the lens can't read any disc. If you have a CD Lens cleaner, play it to the affected area. If this is not available you may manually clean the optical lens. Open the cover and gently clean the eye of the lens by smooth,clean,soft cotton buds. Be careful while doing this, just a gentle stroke only.
2.Check the ribbon - Check the ribbon connected to the lens from the main board for scratch, damage. Once it has an open line then of course the lens can't read the disc. Also try to erase the contact by pencil eraser. If you've done the steps above and the symptoms still there then the next step requires you a little knowledge in soldering technique and reading the ohmmeter.
3.Check the motor - Check the motor that spin the disc with an ohmmeter. You can test it using the ohmmeter (x1) even it is connected on the lens assembly.Good motor - reading should be fairly high and it will spin. Bad motor- reading will drop to low resistance and will not spin.

Click this link for more info.


LINK1

LINK2


Hint : Most of my repaired unit the above parts are commonly caused of the problem.
If you confirmed that you have a defective motor then replace it with a new one. Before replacing the new motor you have to check the clearance of the disc holder with the old one. The clearance should be the same as the old because if not the lens will not read the disc if it is too far or too close.
If the above steps didn't cure the problem, high chance that your optical lens was faulty.

If you can't do the job yourself, I would advice you to look for a professional to troubleshoot the symptom.

Also, check if your unit is under warranty period, avail it because the manufacturer will fix it for free. Don't attempt to open the cover(it will void the warranty).


Hope I helped you.
Have a nice day!
Thanks for using Fixya.

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1 Answer

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Hi,
If you have necessary tools and test instruments, know safety precaution in basic troubleshooting try the steps below to solve your problem.
Assuming that the disc is good.
1.Clean the lens. - Sometimes because of dust and any fine foreign objects the lens can't read any disc. If you have a DVD Lens cleaner, play it to the unit. If this is not available you may manually clean the optical lens. Open the cover and gently clean the eye of the lens by smooth,clean,soft cotton buds. Be careful while doing this, just a gentle stroke only.
2.Check the ribbon - Check the ribbon connected to the lens from the main board for scratch, damage. Once it has an open line then of course the lens can't read the disc. Also try to erase the contact by pencil eraser. If you've done the steps above and the symptoms still there then the next step requires you a little knowledge in soldering technique and reading the ohmmeter.
3.Check the motor - Check the motor that spin the disc with an ohmmeter. You can test it using the ohmmeter (x1) even it is connected on the lens assembly.Good motor - reading should be fairly high and it will spin. Bad motor- reading will drop to low resistance and will not spin.

Click this link for more info.


LINK1

LINK2


Hint : Most of my repaired unit the above parts are commonly caused of the problem.
If you confirmed that you have a defective motor then replace it with a new one. Before replacing the new motor you have to check the clearance of the disc holder with the old one. The clearance should be the same as the old because if not the lens will not read the disc if it is too far or too close.
If the above steps didn't cure the problem, high chance that your optical lens was faulty.

If you can't do the job yourself, I would advice you to look for a professional to troubleshoot the symptom.

Also, check if your unit is under warranty period, avail it because the manufacturer will fix it for free. Don't attempt to open the cover(it will void the warranty).


Hope I helped you.
Have a nice day!
Thanks for using Fixya.

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1 Answer

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Hi pcheryl2,
If you have necessary tools and test instruments, know safety precaution in basic troubleshooting try the steps below to solve your problem.
Assuming that the disc is good.
1.Clean the lens. - Sometimes because of dust the lens can't read any disc. Try clean the lens by soft cotton buds. Be careful while doing this.
2.Replace the ribbon - Check the ribbon connected to the lens from the main board for scratch, damage. Once it has an open line then of course the lens can't read the disc. Also try to erase the contact by pencil eraser. If you've done the steps above and the symptoms still there then the next step requires you a little knowledge in soldering technique and reading the ohmmeter.
3.Check the motor - Check the motor that spin the disc with an ohmmeter. You can test it using the ohmmeter (x1) even it is connected on the lens assembly.Good motor - reading should be fairly high and it will spin. Bad motor- reading will drop to low resistance and will not spin.
Hint : 50% of my repaired unit the above parts are commonly caused of the problem.
If you confirmed that you have a defective motor then replace it with a new one. Before replacing the new motor you have to check the clearance of the disc holder with the old one. The clearance should be the same as the old because if not the lens will not read the disc if it is too far or too close.
If the above steps didn't cure the problem, high chance that your optical lens was faulty.

If you can't do the job yourself, I would advice you to look for a professional to troubleshoot the symptom.

Hope I helped you.
Have a nice day!
Thanks for using Fixya.

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