Question about Lucent Merlin Legend MLX-20L Phone

1 Answer

Trying to change message on phone

Help! I am trying to change our message on our phone system. I have no idea where to start.

Posted by on

  • bboeye Jul 03, 2008

    Same problem. The old announcent is by a person that has been gone for five years and I can not figure out how to change the message. I went to the web site but there must be a 1000 user manuals. Which one would have chapter 5-108?

×

1 Answer

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I had the same problem recently and it took me days to finally find the instructions in the manual.

Presuming that you're using the Merlin Mail Voice Messaging System, download the manual from http://www.avaya.com/gcm/master-usa/en-us/home/index.htm

and go to page 5-108 to 5-109.

You must follow the complete set of instructions until the very end otherwise the new recording will not be saved. If you're like me, it will take a few tries to get it right. Just remember that the process makes no sense, so don't try to make sense of it. I think that whoever programmed this system was having a laugh at our expense. Anyhow, the instructions work.

Posted on Jul 02, 2008

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

I work at a women's shelter that uses the Lucent phone system. Our problem is that we can't change the main phone greeting. I have tried changing it several times from extension 10, and it did record my...


Depending on the type of voicemail you have, you''ll have to login to the admin mailbox. That's done by pressing your voicemail key or intercom 777. If you have a Partnermail VS the admin mailbox is 99 with the default password of 1234.If you mave a Partner Messaging System2.gif the admin mailbox is 0 with a default password of 1234 or 123456. Once your into the admin mailbox press 9 for admin programming. 3 for greetings, 1 for the auto attendant #.press 1 for the day menu or press 2 for night menu and 6 to modify the menu. press *# to skip selector codes.Press 1 to record your new greeting 1 to stop recording. Press *# to approve or 21 to re-record hang up when finished.

Aug 20, 2010 | Lucent PARTNER18 Corded Phone

1 Answer

Have a new i9 3G phone, unlocked and every day at 3am I receive a message from Network Msg stating that: Please check the destination telephone number and try again. Note all national UK mobile numbers now...


The best thing to do is ring your network supplier.The message will have come from them.

They may have to change some of your settings.
They will also update your software.

Hope it helps!

Jan 07, 2010 | Phones

1 Answer

Answering system records message after hang up


One thing to try and take note of is when the message does pick up on the "two ring" message present part do you hear on your side two full rings before the pick up?
It may be that the primary ring starts on the home side as does happen sometimes with VOIP service. If you are only hearing 1 or 1 1/2 rings before the message picks up then you might try hanging up after the second full ring thus knowing no messages are present and it should overcome your problem.

Dec 12, 2009 | Uniden Cordless Phone

1 Answer

KX-T7433 - message light does not work


Assuming that the 74xx phone is connected to a Panasonic TD system, the only code is dialing 701 on the intercom, or pressing the MESSAGE button and dialing the 3 digit extension. You can't set your own MW, so you need to do it from another phone to your extension to test it. It also has to be the hardware number ie 101-116 or 132 and not Phantom numbers.

Your 74xx phone could be connected to a TDA or the numbering plan may have been changed, but those are obscure situations.


Carl

Sep 01, 2009 | Panasonic KX-T7433B Corded Phone

1 Answer

I would like to change the after hours message on the phone. I go to the mailbox management and then to change the no answer greeting. I have changed and okayed the new message. When I then call from an...


This requires you knowing where the messages are stored. start with the model number of the VPS, and a proper interface cable to the unit.

In a TVS it requires hyperterm and a serial cable, in a TVA it needs a USB cable and the software.

BTW we delete that Welcome prompt, along with the Good (morning/afternoon/evening) prompts and go straight to custom service menus. It's in the back of the manual in one of the appendices.



Carl


Aug 13, 2009 | Panasonic KX-T7453 Corded Phone

1 Answer

Greeting message


Since you asked this question in a 76xx forum, you have a TDA phone system. A TDA has timers that set where unanswered phone calls route to, one of the ports being voice mail/auto attendant.

There is no "simple" explanation for setting auto attendant. Each installation is different. You first of all, have to know which phone system and voice mail you have, then, know how the AA was set up.

For example, in a TVA voice mail, the setup is visual. you log in via the console and drag icons to the screen that maps the call routing. Since you start with custom menu 1, it sets your custom greetings 1,2,3, etc. In a TVS, you build custom service menus by hand.

While phone intercept is straightforward, trunk (line) is not. The voice mail knows whether the call is coming from a phone or a trunk and each has to be defined. In the case of an extension, you already know it goes to a voice mailbox and plays the greetings established for that person. In the case of a trunk, it may be a different greeting for each trunk for day, night, lunch, and break. Those parameters are all set in the TDA and TVx both.

I hope your head hasn't spun around several times, but the best idea is to sit with your voice mail administrator and phone system installer and get the picture of how the system was designed. You should get specific instructions of how the system handles calls and how you change greetings. You need to get the passwords and instructions for mailboxes 998 (message manager) and 999 (system manager) and a location of all greetings.

If you're into learning, a copy of the manuals for the voice mail and the windows software (if TVA) should have been delivered to your site with the system. In addition, the PT Programming manual (PTPM) can be requested from your dealer and it will allow you to make changes to your TDA.
Spending 5-10 hours with the manual some time will give you a better idea how the systems work.

Also, a spare PC with USB ports and a network card could get you remote maintenance from your dealer and maybe get you free or reduced cost maintenance and changes.

I know this is probably not the answer you're looking for, but I hope it helps.

Carl




Oct 02, 2008 | Panasonic KX-T7630 Corded Phone

1 Answer

Message light continually lit


There are different reasons your message light may come on besides voice mail calls. The situation that started the message light needs to be completed before it will go out. I cannot be sure on your particular phone but quite often when I see this problem on other business phone systems it is because someone on another phone in the system tried to intercom and there was no answer setting off the message waiting indicator. (This may require other buttons to be pressed by the caller making it a rare occurrence) If so, you may have to press the message button to return the intercom call. The trick is the other phone needs to be answered as well or the system will not shut off the MSG light. Are there any unusual messages, icons, etc.. on the LCD? If this is not the case, you MAY be able to force the light off by leaving yourself another message and then retrieving the message.

Jul 10, 2007 | Avaya 2410 Corded Phone

Not finding what you are looking for?
Lucent Merlin Legend MLX-20L Phone Logo

136 people viewed this question

Ask a Question

Usually answered in minutes!

Top Lucent Phones Experts

tfelton3

Level 2 Expert

176 Answers

Cindy Wells

Level 3 Expert

4754 Answers

flubbard

Level 2 Expert

34 Answers

Are you a Lucent Phone Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...