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Canon Imageclass MF6500

Copier started making a rattling type sound - maybe sounded like paper was stuck - then started with streaking on front and back side. Changed toner - that didn't do anything.

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Hello Barbara,
If i were a betting man I would say that indeed a piece of paper is lodged in the machine, in whats called the drum cleaning unit. This would cause the area where the image of any copies after the occurrence to have smeared/ streaked looks to them since the previous images could not be cleaned off properly. Your machine uses basically a "rubber squeegee" to remove previous images/toner from the drum so that the next image is clean and has no residual crud from the previous copy. If paper is between the cleaning blade (squeegee) and the drum then there will be yuck streched from the lead edge of the paper to the trail edge.And since the toner that should have been cleaned off and mechanically removed and deposited into the waste toner container, it has no place to go except to fall back into the paper path so that not only does the image area of the copy look bad but the back side will have **** on it as well since the toner that should have been cleaned off and carried away is falling down into the paper path and causing the backside to be contaminated as well. You may be able to lower the jam clearance lever to the vacuum transport and shine a flashlight UP and see the paper (I hope). If you do see it, carefully remove it as it will be well crammed into a tight area where several things could be damaged unless you tread lightly. THEN...... if you are successful, it begs the question as to why the paper went where it was not supposed to. Very thin paper or other unusual media can cause this. Or your "seperation corona " assembly may be failing or has failed. That's a whole different chapter of "HOW A COPIER WORKS 101". And God forbid the genesis of this problem was labels run thru the machine...... I wish you the best if luck and I wish I could be of more help.

Posted on Jul 03, 2008

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