Question about U.S. Robotics 5699B (USR5699B) Modem

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USR 5699B Modem & XP Pro won't work

I've got a dial-up connection at 19.2K verified by AT&T,
a USR 5699B Modem (with the latest drivers installed...)
and XP Pro.

It's just... no go.
I'm getting very difficult connections and fluctuating speeds of...
2K!!!
I kid you not.

It's a modem problem.
But what?
And how to fix it?

Hoping somebody out there has a solution.

Posted by on

  • iefgeni Jun 26, 2008

    Tried that first.



    Phone line's fine.

    Checked the junction box by AT&T.

    And the the plug is directly connected (6") from the junction box.



    But I saw a customer at Newegg.com said that the 5699B didn't work with XP Pro...



    Since it's a Winmodem the problem MUST be a software problem.



    But what?

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It may not be a modem problem at all but a phone line problem. Do you hear static when you use your regular phone? If so, that static is causing your modem to connect at lousy speeds. You need to have the phone company check out the line, usually at the junction box.

Posted on Jun 26, 2008

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Can't get modem to work


Do this

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  2. uninstall drivers
  3. reinstall drivers first then
  4. install modem
  5. check for updates at moto site as well microsoft.
  6. swap USB cables if its a plug and play device.
  7. check phone line swap for a cat 3 RJ 11 cable not all modular cords are the same
  8. Cheapo dollar store or made in china labels on mod cords are decieveing, poor quality as well construction . Buy a Qulaity cord.
  9. check phone jack if you own a puppy or kitty the love to mark and green corrosion will mess a jack up. replace if its green ans well the mod cord may be green don't waste time in cleaning it. key word RESISTANCE !
as a CET in electronics and I have been around a long time, ignore some unprofessional advice less stress that way.

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here is the link to your drivers.

http://www.usr.com/support/product-template.asp?prod=oem#3090

you may need to copy and past this link into your browser.
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http://smartdownloads.net/download-25146.html

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Step 1
Look at the modem. Write down the make and model. If you have a dial-up modem in your computer, take the panel on the tower off. Shine the flashlight on the device. On the circuit board, the manufacturer and/or model number is present.

Step 2
Locate an Internet connection. To download Windows XP modem drivers, go to the library or someone's home where the Internet is able to connect. If you have another working modem in your house, you can download them directly to your computer.

Step 3
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Try to change another modem, see whether it can work or not.

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Thanking you,
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Bangladesh Sericulture Research & Training Institute
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