Question about Brother IntelliFAX 4100 Laser Fax

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What software? Our Brother IntelliFax 4100 is ringing but nothing comes through. Once in awhile a fax will, but our customers call us and say their's are not. I've unplugged the machine for several minutes, unplugged the phone cord and that hasn't helped. You say there is software???? We didn't get any with out machine. What do you suggest?

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