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http://geeksquad.fixya.com/ThreadView.aspx?prdid=0&thid=747125 Generic problem for all Vacuums I have lost the instruction Posted by kanerika on Jul 06, 2008 I have lost the instruction booklet for my Bissell Flip-It hard floor cleaner. Where can I get this info on line?Thank you. Hello, I would advise you to ALWAYS to FIRST UNPLUG YOUR VACUUM before beginning any service procedure. You can get the Bissell instruction booklet from the Bissell factory of which I will list below for you. Your local vacuum cleaner dealer may not have the instruction booklet for the Bissell Flip-It hard floor cleaner. So if you need further assistance, please feel free to contact your local vacuum cleaner dealer in your area or in the yellow pages, or contact the factory phone number or website to further assist you with your questions. http://www.bissell.com/Customer Service1-800-237-7691 Hours of Operation Monday thru Friday 8:00 am to 10:00 pm EST Saturday 9:00 am to 8:00 pm ESTMail To: Headquarters, Bissell Homecare Inc P.O. Box 3606Grand Rapids. MI49501 Thanks, Don the Vac Man Go Ahead. Use Us.