Our fax machine is not picking up or receiving any faxes...it just rings and rings. I have checked everything I can think of. HELP!
We have received a few faxes, but the majority don't come through. It rings once and then stops and nothing comes out. I have unplugged the fax for several minutes and replugged in. Have unplugged and replugged the phone line. I have called the line and it rings.
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You probably have it in the fax/tel or TAD mode. Press the butoon on the top right side of the keyboard marked "mode" until the light above it is on "fax" only. This mode (fax/tel) is for phones/faxes hooked to an answering machine. The "fax" mode puts in into the direct answer mode as a fax machine.
To set up for receiving Fax, do the following:
Press Mode button repeatedly untin Fax and Fax/Tel lights are lit.
Faxes will automatically print and answering machine will take the calls. If you have a dedicated fax line, do the following:
Press Mode button repeatedly until just the FAX light is lit. Then the machine will answer every call as a fax.
Problem lies in your Receive Mode setting. If you don't have a dedicated phone line for the fax machine, you need to set it up for either Manual where you answer every call or Fax/Tel whereby the Fax machine determines if the incoming call is a fax or phone call. Instructions per Intellifax 4100 Manual.
Select a Receive Mode
Choose the mode that best suits your needs by pressing the Mode button
repeatedly until the FAX and FAX/TEL lights show the setting you want to use.
You must answer every call yourself.
The Brother machine must be started manually
to receive faxes.
For use with a dedicated fax line.
Every call is answered as a fax.
For receiving fax and voice calls on one line.
The FAX answers every call and receives a fax or
double rings for you to pick up a voice call.
For use with an answering device.
The TAD answers every call and stores voice messages.
Fax messages are printed.
The mode is correct. You can check the rings to answer setting. Default is 4 rings. If your phone line is just for the fax try setting rings to 1. Sometimes sending fax machines go into redial before the 4th ring.
Also, sometimes unplugging the power for 10 seconds will clear any memory that may have locked up the machine.
After making my post, I went to the official Brothers website for the 4100 FAQs and "Operating Instructions." Here's what I found. Set your 4100 set to the "Fax/Tel" mode. Press "Menu", then the number 2 (Fax), then number 1(Set-up Receive), then number 1 again (Ring Delay). Use right arrow key to increase. Once increased, press the "Set" key. You'll see the message "Accepted." Now press the "Stop" key to exit "Menu." This will now give you up to 4 rings before the fax auto answers. Inorder to send a signal by phone to remote start the fax just follow the instructions I copied directly from Brothers instructions for the 4100: If you answer the call on an extension phone (this is any phone plug into a phone jack on the same line) and hear a beep every 3 seconds (automatic fax) or just silence (manual fax), press *51(remote activation code) on the telephone keypad, wait to hear the Brother machine turn on (chirping sounds) and then hang up. I don't have anyone that can send me a fax right now to test it out. I'll have to try it in the morning. Hope this works for you. THEOH