Question about HP Pavilion tx1000z Notebook
As a BestBuy employee, I have had experience dealing with Archie. Sure, it limits the computer to an almost unusable state, but we're required to use it in order to protect our display units. BestBuy employees should be fully removing the software before you purchase it, but if they fail to do so properly, there is still hope.
Option 1: Take the unit back to BestBuy and have a Geek Squad agent remove it using an Archie disc.
Option 2: Take the unit back to BestBuy and have a Geek Squad agent fully restore your unit.
Option 3: Use the included recovery discs to restore your unit back to its factory settings. If, however, your specific model does not come with these discs included (HP, Sony, etc...), and you would rather not make another trip to BestBuy, please follow option 4.
Option 4: Create your own recovery discs and fully restore your unit. If you're running Vista, open your Start menu and type "rec" in the search box. Most models will come up with a Recovery Disc Creation program. It's important to have these discs anyway, so you might as well create them now and save yourself money in the future. Follow through with the restore afterward and you're set to go.
Sorry guys for the inconvenience. Believe me, we don't enjoy the software any more than you do.
Posted on Apr 29, 2009
I just talked to the local Best Buy, the archie software is proprietary and has to be removed (should have been removed prior to leaving the store!!) in store. I was advised to bring the system back to the store and they would remove it for me
Posted on Feb 07, 2009
It installs a root kit driver perio.sys or something similar, this takes a snapshot of the system, any changes are removed on reboot.
Simplest solution to get around this problem is as follows:
1. After boot screen and before Windows starts up, keep tapping ALT-10, this will bring up Gateway's Recovery Solution to Factory Defaults. Ignore warnings and install over primary partition. It will copy files and then you will go throught the Windows 7 (or whatever) install as you would as if you bought a new PC.
2. After going through that process you will still be left with the annoying BestBuy App, you can uninstall this through Programs in the Control Panel. However it still leaves remnants around, see next step.
3. Click on Start Menu and in the search box type msconfig and the the enter key. Click on Startup tab, uncheck the Bestbuy app. Exit app DO NOT RESTART yet.
4. Again from Start Menu/Search box, type regedit got to HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\
Under there click on Run or RunOnce and delete any item that contains bestbuy
5. Per 4 do same for: HKEY_CURRENT_USER\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\
Posted on Jul 07, 2012
JUST restart it and press ALT & F10 at the same time then follow the rest to reset complet C drive
Posted on Dec 18, 2009
Replace the hard drive with a new one. Then reinstall your OS, drivers etc.
Posted on Jan 05, 2010
a 6ya expert can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
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