Question about HP Pavilion tx1000z Notebook

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ARCHIE SOFTWARE I don´t know for what is the ARCHIE sofware, it was installed for Best Buy, kind of demostrate sofware, but every time when I turn on the computer or restart, the sofware run again and take to long to let me work. besides that, doesn´t let me change the user, and this is very annoying. The solution that you gave me, doesn't work, because, just like I told you, when I try in your way, the sofware start to unistall, but after a couple seconds, a box appears with the next text: ARCHIE uninstall, Please insert an Original ARCHIE disc now, so, i can´t uninstall this program. If you have other solution, please help me out. Thanks

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  • Anonymous Jun 29, 2008

    I have tried everything in the world to get rid of "Archie" even going into the register, NOTHING works. I would like to kill the bastard who put this in the computer at Best Buy. I hope they rot in hell. I bought a Sony Vios it has the exact same problem. NO one knows how to get rid of the SOB.

  • nbhatnagar Oct 25, 2008

    unable to uninstall this crappy software ... "A.R.C.H.I.E" ...

    please help .. i bought this laptop for my dad and now he is getting annoyed due to this software....

    any help is appreciated....

  • Anonymous Dec 08, 2008

    Pleas help me to kill A.R.C.H.I.E. SOFTWARE

  • Anonymous Dec 19, 2008

    ARCHIE is actually stored inside ThawSpace image which is a program that works with DeepFreeze 6. Shift+Ctrl+Alt+F6 will bring it up. I tried to bypass it with this guide but I had no luck. Maybe one of you have better luck than mine.

  • kanduri99 Feb 01, 2009

    I too have the same problem. If you guys know the solution let me know

  • lnfinity Apr 16, 2009

    What I have learned is that the archie software is a version of Deep Freeze. Still working on how to get around it, but I will be attempting to boot from a dos disc so I can remove the evil


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As a BestBuy employee, I have had experience dealing with Archie. Sure, it limits the computer to an almost unusable state, but we're required to use it in order to protect our display units. BestBuy employees should be fully removing the software before you purchase it, but if they fail to do so properly, there is still hope.

Option 1: Take the unit back to BestBuy and have a Geek Squad agent remove it using an Archie disc.

Option 2: Take the unit back to BestBuy and have a Geek Squad agent fully restore your unit.

Option 3: Use the included recovery discs to restore your unit back to its factory settings. If, however, your specific model does not come with these discs included (HP, Sony, etc...), and you would rather not make another trip to BestBuy, please follow option 4.

Option 4: Create your own recovery discs and fully restore your unit. If you're running Vista, open your Start menu and type "rec" in the search box. Most models will come up with a Recovery Disc Creation program. It's important to have these discs anyway, so you might as well create them now and save yourself money in the future. Follow through with the restore afterward and you're set to go.

Sorry guys for the inconvenience. Believe me, we don't enjoy the software any more than you do.

Posted on Apr 29, 2009

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I just talked to the local Best Buy, the archie software is proprietary and has to be removed (should have been removed prior to leaving the store!!) in store. I was advised to bring the system back to the store and they would remove it for me

Posted on Feb 07, 2009

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It installs a root kit driver perio.sys or something similar, this takes a snapshot of the system, any changes are removed on reboot.

Simplest solution to get around this problem is as follows:

1. After boot screen and before Windows starts up, keep tapping ALT-10, this will bring up Gateway's Recovery Solution to Factory Defaults. Ignore warnings and install over primary partition. It will copy files and then you will go throught the Windows 7 (or whatever) install as you would as if you bought a new PC.

2. After going through that process you will still be left with the annoying BestBuy App, you can uninstall this through Programs in the Control Panel. However it still leaves remnants around, see next step.

3. Click on Start Menu and in the search box type msconfig and the the enter key. Click on Startup tab, uncheck the Bestbuy app. Exit app DO NOT RESTART yet.

4. Again from Start Menu/Search box, type regedit got to HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\
Under there click on Run or RunOnce and delete any item that contains bestbuy


Posted on Jul 07, 2012

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JUST restart it and press ALT & F10 at the same time then follow the rest to reset complet C drive

Posted on Dec 18, 2009

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Replace the hard drive with a new one. Then reinstall your OS, drivers etc.

Posted on Jan 05, 2010

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A.R.C.H.I.E. is the demonstration software used on all Windows-based PCs sold at Best Buy that are used as demonstration units. The software is not designed to be installed on any PC other than those being used within the store.

Unfortunately, the removal of A.R.C.H.I.E. without the original disc (which is provided monthly to the stores from the corporate offices) is going to be nearly impossible. You have two solutions in this case:

1. Utilize the PC's recovery methods (most likely recovery partition, however you might have a model that came with recovery discs as well. The A.R.C.H.I.E. software prohibits most recovery disc creators from working properly). Note that for this method to work, you must be able to start the recovery process outside of Windows.
2. Bring the computer (along with its AC adaptor, if it is a laptop) to any Geek Squad precinct (any Best Buy store or standalone Geek Squad) for uninstallation of the A.R.C.H.I.E. software (without damage to the underlying operating system). This should be a free service as it is THEIR software running that requires removal for normal operation of the computer, and per company SOP should have been removed prior to sale. This is the preferred method, however you might not have access to a Geek Squad precinct and need it done before you will have access to a precinct again.

Disclaimer: Answerer is currently employed by The Geek Squad. The opinions and statements in this answer may not reflect the views held by Best Buy or The Geek Squad. Official communications from these companies may be obtained from or

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Protective software

This is not Best Buy but here are a few things you should know.

You can go into your Internet Explorer settings and disable cookies but some web sites will no load if you have cookies disabled.

You should not run more than one virus scanner on the same pc as they will conflict with each other.

HP Support site for your PC

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It should have been taken off at time of purchase.
Go to Best Buy Geek Squad with your receipt proving you bought it and they'll remove it (it should be for free, otherwise complain cause you should be notified by the salesperson that you need it removed).
Only best buy can remove it with their disks, if you try uninstalling it it'll reinstall itself.
Source: i work there.

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