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Posted on Dec 02, 2010
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I bought a sylvania netbook. I can not get it to connect to the internet or anything? Is the computer frozen. It reads that I have a connection to my dsl but I can not access internet explorer. please help. Lori

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Norman Worley

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  • Master 1,273 Answers
  • Posted on Dec 03, 2010
Norman Worley
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You have to use another computer to copy the download to a thumb drive. Once you have the RT2870.arm on your thumb drive, put the thumb drive in your Sylvania SYNET7526 USB port. Access your thumb drive through My Computer. You will see it as USB drive. Click on that drive and it will open up showing you your files. Right click on RT2870.arm, and copy. X out of that drive and get back to your desktop. Click on a blank spot. Click on paste. The RT2870.arm appears on your desktop. Click on that RT2870 and follow the directions. Be aware, That is the only way I could get a good copy of that update. I tried to download it using the Sylvania SNET5726, but I got a "That is not a valid CE file", so I used another computer and it worked every time. I suppose the Sylvania SNET7526 misses some of the data.

The WiFi software that is embeded into the OS does not work very well. Fortunately digitalgadget.com has a download that somewhat fixes this problem fairly well. The new download is not totally goof proof, but you can work with it.
Go to: http://www.digitalgadgets.com/netbooks/update.html and download the indicated update. You can copy it to a thumb drive and connect the thumb drive to your Sylvania , find it under My Computer and then copy it to your
desktop and run it from there.

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Need to reset the sylvania netbook

Make sure your computer is on and working, and also connected to the internet.. Remember you will lose all data when you do this, so back up first anything you need to keep.
There seem to be two lines of thought on this.
1. The reset button on the back is about 1in. diagonally from the right lower corner of the data plate. Insert a tooth pick/a straightened paper clip in the little hole and hold for about ten seconds with the power plugged in. This should reset it to the factory specs.
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Make sure your wifi card is enabled. Most laptops have a switch or function key that will turn the card on or off. If it's active, make sure you have the drivers installed. If you bought your laptop used or just had your OS reinstalled, the drivers may not come with it and will need to be downloaded from Sylvania's website from a computer with a working internet connection.
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You have to go into my computer, You will see USB disk double click on that icon and the file systemwill open up
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I cannot connect to my wireless house internet

This is the advice I posted to another with similar problem.

The WiFi software that is embeded into the OS does not work very well. Fortunately digitalgadget.com has a download that somewhat fixes this problem fairly well. The new download is not totally goof proof, but you can work with it.

Go to: http://www.digitalgadgets.com/netbooks/update.html and download the indicated update. You can copy it to a thumb drive and connect the thumb drive to your Sylvania , find it under My Computer and then copy it to your
desktop and run it from there
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By frozen, do you mean that it will not come on at all or that it is locked on the start up screen and will not do anything else?

You can return it and get another one if it was purchased locally as it seems to be malfunctioning. I would suggest that if you are not prepared to treat this machine as a toy, since it will not do much more than connect to the internet with an abbreviated interface, return it for a refund as you will not be happy with it.
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from another computer, go to the routers configuration screen and make sure the status shows that it is connected to the internet. Also the routers internal LanIP address must be 192.168.1.1 for the netbook to work.
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