Question about Kenmore 15864/15862 Top Load Washer

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Kenmore washer I have an older kenmore, it does everything fine until it spins to drain. It now always does the unbalanced banging. It does it even for light washes. Id there something inside that broke?

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  • Anonymous Sep 11, 2008

    I have the same problem and cannot hear the water sloshing around, so I am assuming the balance ring is the problem. Can I purchase this part and install myself?

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  • Master
  • 413 Answers

There are a few things that can cause this issue.
1. The counter balance spring broke or the mounting hole for the spring rusted through.
2. One or more snubber pads may have come off.
3. The balance ring may have come loose from the basket or the ring has been damaged and the fluid has leaked out..

Start by removing the shell as follows:
A.) The trim on either side can be pried off from the top, grasp and pull forward to expose to expose a screw.
B.) With console lifted you will find a lid switch connector (white in color). Unplug the switch from the connector.
C.) There will be two brass colored clips. Place a flat blade screwdriver straight down into the opening on top of the washer and into the groove of the clip. Push the screwdriver down and away from you and the clip will release.
D.) Open the lid of the washer and place your hand under the front rim of the opening (DO NOT grab the wash tub). Tilt and slide cabinet forward to remove.

1.) The counter balance spring is located in the bottom rear. It should be attached between the cabinet and a bracket on the tub.
2.) Inspect snubber and corner pads. May be brown or white in color.

kenmore washer - fb032ac.jpg


3. Remove tub ring by pushing down then lifting each locking tab.
Inspect balance ring for proper fit and any cracks. By moving/shaking ring you should hear liquid sloshing around.
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If you need further assistance, let me know
Regards,
reg501
The FixYa Team.....

Posted on Jun 26, 2008

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6ya6ya
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Posted on Jan 02, 2017

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2 Answers

Why does it always become unbalanced in spin cycle?


how confident are you to get inside it? Check the balance springs and shock absorbers.

Normally it is two simple things.

First the machine must be level front to back and left to right. Also all 4 feet must be in equal contact with the floor.

Make sure you load the washer evenly with clothes. Mix large and small items so when the spin starts the clothes even out. Never wash just one large item that is very absorbent, like one bathrobe or one blanket..

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Try redistributing the blanket evenly around the agitator.

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Hi, Washing machines can become unbalanced when the wash load has too much weight in one area of the basket. A machine in good working order can handle most problems through its balancing mechanisms. However, when washing heavy single items such as comforters, the machine's tub can become so lopsided that it damages the washer.

Washing machines that get unbalanced can shake, make banging noises, and even more across the floor. When machines are secured in one place, they can vibrate and bang so much the entire house shakes and things fall off shelves. This is not good for the washer. Bolts can come loose, and parts can break.

When washing heavy items such as pillows or down coats, stay near the washer so you can correct any balance problems as they occur. Some washers have an automatic shut-off feature when they become too far off-balance. If yours does not, stop the spin cycle, open the lid, and redistribute the load. If this is a continuing problem, you may want to wash heavy items at a coin-operated laundry in a heavy-duty machine.

Take care














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Makes a loud banging noise as if the load is underbalanced even through the load is balanced.


HI There
Try this even tho you said it's balanced. Sometimes it looks like but a slight unbalanced can cause this problem.
It's noisy Most noises from a washing machine occur during the spin cycle. If you hear loud thumping during the spin, the load of clothes may have become unbalanced. Stop the washer and redistribute the clothes, then re-start it. Repeat these steps if necessary.
Let me know how this goes and thank you for writing to fix ya.
Best Regards Richard

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there are some springs that help hold the tub even as it spins also make sure that the washer is level check front to back side to side and corner to corner if it is unlevel they will be out of balance in high speed spin

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Great!! Thanks for the followup -- I mean really, thanks!!

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Unbalanced tub


Check the Vibration damper rods to be sure that...
1. They are there and mount is solid.
2. If they are broken in 1/2.
3. The plastic knuckle mounts are not missing/broken.
4. There is oil in the shock absorber/spring section of the rods.

Also - there are suspension springs on the bottom of the tub that could be broken and/or missing.

Replace/repair as necessary.

IF THIS IS A BRAND NEW INSTALLATION - be sure you hav removed the basket shipping pins (4) that secure the tub during shipping.

Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question.

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