Question about HP Business InkJet 2800 Printer

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HP Business Inkjet 2800

Printer fails to initialise, with message "Ensure printhead latch is properly closed". I have opened the printhead latch, re-seated all the printheads, closed the latch again, adn re-tried, with no success. Any ideas welcomed.

Thanks

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  • Anonymous Mar 22, 2009

    I have the same proplem please please help

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  • 159 Answers

The carriage need maintenances

Posted on Jul 30, 2008

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1 Answer

Hp color Inkjet printer cp1700 - error: printhead access latch open.


There should be a small switch that depresses when the access latch is closed. Check the part that the latch presses on, it should move freely and be springy. Sometimes these actuators will pop out of place or completely off of the switch.

Jan 28, 2013 | Printers & Copiers

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Printer head


The error can be the result of firmware code, printer contacts or the printhead itself failing. There is a firmware update that addresses the "Printhead Error" on your printer. Please follow the steps below on how to successfully update your printer and provide information to the following questions:


1. Open the cover to remove the printhead and tanks (if installed). You may go to http://bit.ly/klw9sJ to have a visual on how to remove the printhead. Note: Carrier will come to the center automatically with this error message as the cover is opened.
- Remove the tanks and place on a table.
- Open printhead latch and remove the printhead.
- Close the printhead latch, close the printer cover, and confirm the error message goes away from op panel.


2. Proceed with the firmware update. Please visit the Lexmark website to download and install the update. Click here to download an important firmware update for your printer. If more than one download is listed for your model, choose the first download in the list. If it is the wrong firmware level, an error message will tell you which firmware level is correct. Please indicate if the update failed or successful.


3. If the firmware update software notifies that you have the latest firmware version, please inspect the printhead for the manufacturing stamp (http://bit.ly/vLvfCx ).
a. Is the stamp on the nozzle plate side?
b. Is the stamp on the contact side?



4. Open cover, open latch, and insert printhead only.


- Firmly push down on printhead then close latch and cover.
- If error message goes away, continue with normal installation steps for cartridges.
- If error message remains, open cover, remove cartridges, open latch, remove printhead, re-install printhead, close latch and install tanks cartridges firmly.


5. Try to print a document again to verify that the problem is fixed.


Please feel free to contact us at LxkListens@Lexmark.com

Nov 11, 2012 | Lexmark S815 Genesis AllInOne InkJet...

1 Answer

Printhead is not supported by the all in one


A firmware update for the Lexmark Prospect Pro205 will help fix the printhead issue you are experiencing. Please follow the steps below on how to successfully update your printer:

  1. Open the printer cover and remove the printhead and tanks (if installed). Note: Carrier will come to the center automatically with this error message as the cover is opened. Remove the ink tanks > open the printhead latch and remove the printhead > close the printhead latch, close the printer cover and confirm the error message goes away from the operator panel.
  2. Proceed with the firmware update. Please visit the Lexmark website to download and install the Lexmark Pro200 Series Firmware Update.

After successfully updating your printer, open the printer cover > re-insert the printhead > close the printer cover. If no printhead error comes up, continue with normal installation steps for cartridges. If error comes up again, please contact Lexmark Technical Support Center for further assistance.

Oct 06, 2011 | Lexmark Prospect Pro205 Wireless...

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Hp Business Inkjet 2800 printer prompted me to change the cyan printhead. I changed the cyan printhead and it is not detecting the new printhead. A printer repairman came to inspect the printer and...


Hi

Did you check the connections in the carriage if there is little amount of ink on the contacts? if not then clean it well with a dump cloth and try to re-install the old printhead it will sure accept it. If not then the other way is to change system date of the printer first and then try again.

DO RATE MY SOLUTION

Jun 30, 2011 | HP Business InkJet 2800 Printer

1 Answer

How to solve the error: Atention: close all covers, while all covers are closed. for HP bussiness Inkjet 2800 Thanks.


It apparently thinks one of the plastic covers is open so I would check to see if the part on the doors that contacts the sensor is broken or damaged.

Mar 21, 2011 | HP Business InkJet 2800 Printer

1 Answer

IDS failure, call HP message comes up


Hope this helps you. This error is caused by either a correct or incorrect detection of air in the manifold. The steps below will clear the error condition, which should solve the problem if it is caused by an incorrect detection of air. If there really is air in the manifold, however, this procedure will not solve the problem and the printer will have to be serviced. Step 1 - Remove all printheads CAUTION: Do not touch the printhead tower. Do not remove the printhead handle. Keep printheads out of the reach of children. Figure 1: HP 14 printhead c00042423.jpg 1 - Handle 2 - Tower
  1. Make sure the unit is plugged in and the power is turned on.
  2. Open the print carriage access door by lifting the handle until the door locks in place. The print carriage moves to the center.
  3. Wait two or three seconds, then unplug the power cord.
  4. Open the printhead latch. See the illustration below. Figure 2: Open the printhead latch c00042424.jpg
  5. Remove each problem printhead by lifting the printhead handle and pulling up. See the illustration below. Figure 3: Remove the printhead c00042425.jpg
Step 2 - Reset the internal error state NOTE: This step must be performed before the printheads are re-installed.
  1. Close the printhead chute.
  2. Close the access door.
  3. Plug the power cord back in.
  4. Turn on the power. The front panel should read No Printhead. Will damage Product. Insert [color name] [icon] printhead now . NOTE: The carriage may make a grinding noise when you turn the power on. This noise is normal.
  5. Open the print carriage access door by lifting the handle until the door locks in place. The print carriage moves to the center.
  6. Wait two or three seconds, then unplug the power cord.
  7. Open the printhead latch.
Before re-inserting the printheads, make sure all the electrical contacts have had at least five minutes to dry. Step 3 - Insert the printheads
  1. Place each printhead in its slot in the printhead carriage. The colored shape on the top of the printhead should match the colored shape on the proper slot on the printhead carriage.
  2. Press down firmly and evenly on both the front and back of the printhead, as shown in the illustration below. Proper seating is essential to making good electrical contact.
Figure 4: Seat the printhead c00042431.jpg Step 4 - Close and check the printer
  1. Close the printhead carriage latch and make sure the loops catch the hooks. See the illustration below. Figure 5: Loops catch hooks c00042432.jpg
  2. Snap the latch into place.
  3. Plug in the power cord.
  4. Close the print carriage access door.
  5. Turn on the power.
  6. If the error clears, a message to align the printheads may appear on the HP Officejet D and HP Officejet 7100. Press Enter to align. If the error persists contact HP. Printhead replacement will not resolve this problem - the printer will have to be serviced.

Jan 08, 2009 | HP OfficeJet D135 All-In-One InkJet...

2 Answers

Printerhead need replacing


Printheads are very sensitive and HP sets a "Time" limit of about two years for # 11 printheads regardless of how much you print. ( This is bunk from HP of course!.) But the prinheads do not expire!! They just show their health and that the printhead has exceeded the warraty period ( regardless of how much you print) .

Remove the printheads from their socket and fill a 8- 12" dish with 1/4" high of warm water. Set the printheads in the water in the same position they are set in the printer (vertical) You may need to place a wooden spoon of a block behind the printheads to keep the heads in position, as they will tilt backwards.
Leave the printheads to soak for about 15minutes.
Remove the printheads and slightly press them on a folded kitchen paper towel .It should show two lines of the same color of the printhead (cyan, yellow, etc) If the two lines are not of the same length (about 1/2" long) then repeat the soaking for that color. Be sure to dry the printheads properly

Install the printheads in the printer socket vertically so the contacts are properly set.. If not you may get a message to "Install (color) printhead". reset it again and run at least 15 pages with color information. It should print ok!!
If any print heads is damaged then the only option is to replace it with a new one.
It may be that the ink line from the cartridge to the printhead is clogged and ink is not flowing. This may require to run a large print job of about 50 or so pages to force ink into the clean printheads.

The terminal strip behind the printhead that makes contact with the pins in the printer are very delicate and if removed two to three times may not make a good contact and render the printhead unuseable.

Good Luck!!

JoeA

Dec 05, 2008 | HP Business InkJet 2800 Printer

1 Answer

Print head error message


reset it in window printing menu. perhaps it works.

Dec 03, 2008 | HP Business InkJet 2800 Printer

4 Answers

Printhead problem (black/yellow) on HP L7780


When you removed the paper it's possible your damaged it and that's why the message is not going away. Did you try to put the cartridge back in to make sure it had not come out of position and just remove the power cord for a minute then plugging it back it.

Here are the steps to make sure you properly change the cartridges and the heads...

Install the ink cartridges and printheads Step one: Install the ink cartridges All four ink cartridges must be correctly installed for the HP All-in-One to work. Follow the steps below to Install cartridges:
  1. Open the ink cartridge cover.
  2. Remove each ink cartridge from its package.
  3. Align each ink cartridge with its color-coded slot and then insert the ink cartridge into the slot. To ensure proper contact, press down firmly on the cartridges until they snap into place.
  4. Close the ink cartridge cover.
Figure 1: Installing cartridges c00841893.gif 1 - Open the ink cartridge cover. 2 - Remove the ink cartridges from the packages. 3 - Install the ink cartridges. 4 - Close the ink cartridge cover. Step two: Install the printheads Follow the steps below to install the printheads.
  1. Open the top cover of the printer. Figure 2: Open the top cover c00848391.gif
  2. If the carriage does not move to the left automatically, press and hold the Resume button (c00847980.gif ) for three seconds. Wait for the carriage to stop moving.
  3. Remove the cardboard cover from the printhead carriage. Figure 3: Remove the cardboard cover c00848392.gif
  4. Lift the printhead latch. Figure 4: Lift the printhead latch c00848393.gif
  5. Before installing a printhead, shake the printhead up and down at least six times while the printhead is still in its packaging. Figure 5: Shake the printhead while it is still in its packaging c00847983.gif
  6. Remove the new printhead from its package, and then remove its orange protective caps. CAUTION: Do not shake printheads after the caps are removed. Figure 6: Remove the printhead from its packaging, then remove the orange caps from the printhead c00847984.gif
  7. Insert the printhead into its color-coded slot. The label on the printhead must match the label on the printhead latch. Press down firmly on the printhead to ensure proper contact. Figure 7: Insert the printheads in the correct color-coded slots c00847985.gif
  8. Pull the printhead latch all the way forward, and then press down to ensure that the latch is properly engaged. You might have to apply some pressure to engage the latch. Figure 8: Close the latch c00848394.gif
  9. Close the top cover. Figure 9: Close the top cover c00847987.gif
Step three: Align the print heads Whenever you insert or replace a printhead, the printer automatically aligns the printheads to ensure the best print quality. If the printer does not print the alignment page automatically, start the alignment process manually. To start the alignment process manually:
  1. Press the Setup button on the control panel Setup and the number 6 on the keypad or scroll to Tools .
  2. Press 4 on the keypad or scroll to Align Printer . The alignment process starts.

Dec 01, 2008 | HP Officejet Pro L7780 All-In-One InkJet...

1 Answer

2800 striations in text


replace black printhead.. it has exceeded the usage limit..

May 08, 2008 | HP Business InkJet 2800 Printer

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