We have just purchased the Samsung WF 338 washer and the pedestal...... The machine vibrates violently for just a few seconds as it it going into the spin cycle.. once it is in a full spin it's fine.... is this normal? Is the washer sitting on the pedestal too top heavy???? and maybe that is why it is vibrating...... the washer is leveled!!!
These are usually shipped with a number of "shipping bolts" to lock the drum in position during transit. If they are not removed when it is installed, then the washer will behave exactly as you describe. Check the manual or look for a sticker on the back or the washer showing which bolts to remove,
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The higher you raise the dryer, the more pronounced the vibration will be. This can be a result of worn bearings or spindle the allows the drum to spin around its center easily. This is not really a DIY project unless you've got tools and a fair amount of mechanical ability.
The scraping sounds may be from these same bearings and spindle parts - but can also be the result of worn out drum glide pads on the front of the dyer that supports the spinning drum. You can purchase these as an entire set (model specific part) and replace these fairly easily with a few simply tools and modest amount of mechanical ability. You can see the process in this video:
You can reduce the amount of shake by slipping vibration reducing pads such as "Shakeaway" from Lowe's (and others). If one set under the dryer doesn't provide satisfactory results, adding a second set under the pedestal just might.
unfortunetly this is common , these new frontloads spin fast even with no pedestal these things move...
make sure the locking nuts for the legs on the pedestal are screwed securely up to frame on pedestal, also could be a floor issue depending on where it is, slooping or not solid floor.
Does it have runner pads on the leveling feet on the washer resting on the pedestal?
If so, and it still moves all over, you will have to fasten the washer to the pedestal with bolts and nuts. I had a GE that did the same thing. I finally laid them on their side, drilled out the holes to fit bolts and washers I bought from Home Depot. They really don't make that clear, do they?
My wife and I originally had the same problem, and it didn't help that the washroom was a slick tile floor. First add as much weight as possible to your pedestal. We have ours full of detergents, bleach, fabric softener, etc., and have several of each so that the pedestal is completely full. When mounted on the pedestal, the washer is quite top-heavy, and the added weight in the bottom helped immensely. Second, make sure your washer is level, both the feet resting on the pedestal and the feet of the pedestal itself, and tighten the secondary rings so the feet don't vibrate out of place. Last, I purchased some thin rubber padding (approximately the thickness of leather) from Home Depot in the carpet aisle. Cut some small squares and place one under each foot of the pedestal. This gives the feet some additional "grabbing power" on slick floors.
If the pedestals are properly installed they pretty much become part of the washer and dryer and if those are installed correctly you will have no more vibration then if the units are sitting on the floor. If possible get the washer as close to an outside wall as possible since the floor is stronger there.