This symptom may be caused by an issue with the digital signing ofWindows XP drivers. Following the steps below to reregister several.dll files mentioned below may resolve this issue. Before proceedinghowever, try to restore
the iPod using the latest version of iTunes.
. If you are unable to restore it or the symptom reappears, then follow the steps below:
- Disconnect the iPod from the computer and close iTunes.
- Highlight all of the following 10 lines of text that begin with regsvr32 and then choose Copy from the Edit menu of your web browser: regsvr32 /s softpub.dll
regsvr32 /s wintrust.dll
regsvr32 /s dssenh.dll
regsvr32 /s rsaenh.dll
regsvr32 /s gpkcsp.dll
regsvr32 /s sccbase.dll
regsvr32 /s slbcsp.dll
regsvr32 /s mssip32.dll
regsvr32 /s cryptdlg.dll
regsvr32 /s initpki.dll
- Open the Notepad program by navigating to:
Start > All Programs > Accessories > Notepad
- In Notepad, choose Paste from the Edit menu. Note: make sure that the text that appears in Notepad is the same as what is shown above.
- From the File menu, choose Save As.
- In the File name: field type appleipod.bat and save the file to the Desktop.
- Close Notepad and locate the appleipod.bat file. It should appear on the Desktop with the icon shown below:
- Double-clickthe file and you will see a black window appear on the screen for abouta minute. Wait until the window automatically disappears and proceed tothe next step.
- The appleipod.bat file can be deleted at this time.
- Open iTunes and connect the iPod.
- When the iPod appears in iTunes, restore the iPod and resync your content.
: Because some malware
may unregister the .dll files, make sure you have the most recentupdates to your anti-virus software and then do a full scan of yourfiles.