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A new Genius HR6X scanner has a problem with the supplied driver software not working the unit, though it will scan with Microsoft scanner wizard.

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I sent the scanner back to the shop as nothing I tried fixed the problem.

Posted on Jun 27, 2008

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I have an actual picture on my scanner that I want to scan to my computer but I don't know how to get the picture after it scans, I have the HP Essentials but it has no scan options i have no idea how to...


Hi there,
You can install the updated software from the link below
HP Officejet and PSC Full Feature Software and Driver
Alternatively, if you have already installed the software and you only want to scan pictures, you can do with Windows Scanner and Camera Wizard,

TO OPEN SCANNER AND CAMERA WIZARD: Go to Start Menu> All Programs> Accessories>Scanner And Camera Wizard You can scan indivitually or multiple pictures at a time, and each picture will be saved in Jpeg format (by default)
if you require more assistance, feel free to reply to this post
Regards-BA

Jan 25, 2011 | HP PSC 1350 All-In-One Thermal Printer

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I can't find software for Brother MFC-6800 printer for Vista....I can print only..I can't find scan, copy software for vista


The OS has a built-in driver that should automatically install when the USB cable is connected. Check Windows Update for new and optional updates if you don't see the printer appear. If you use a bi-directional parallel cable (with the computer properly set up), use the Printer Wizard and then the Add Device Wizard (IIRC). The scanner won't work over the network.

Try using one of the programs built into Windows: Windows Fax and Scan (New Scan), Paint (File > Import from Camera or Scanner > New Scan) or Photo Gallery to launch a scan. Alternatively, get a third-party software option (Paperport, for example).

Go here: http://welcome.solutions.brother.com/bsc/public/us/us_ot/en/dlf/download_top.html?reg=us&c=us_ot&lang=en&prod=mfc6800_us to get a utility to improve the scan resolution.

I hope this helps.

Cindy Wells
(Scanner problems can often be resolved with a new data cable and a direct connection between the unit and the computer. This assumes that the scanner is unlocked (for those with a transport lock) and that the unit is properly lighting up and the scanner is moving freely.)

Nov 22, 2010 | Brother MFC 6800 All-In-One Laser Printer

1 Answer

My scanner wont scan


Hi,

By reading your text, I think it might be the changes in software and driver interface. When you press scan , it shown options such as microsoft word , Email and other , so that you can choose directly to scan in such program.
At least, that what I think , So scroll down the program list and look for some image program to scan.
Another way to test your scanner to see whether it is working with window or not is to test it in native Window scanning program. Go to Start up, all programs , accessories and choose camera and scanner wizard.
And then, follow the step by step instruction written in the program. Please post your feedback and Vote if the problem resolved as per your satisfaction.

Sep 23, 2010 | Dell A940 All-In-One InkJet Printer

1 Answer

Scanner doesn't work. It says no scan options,


You can check if the scanner driver is still installed by going to Control Panel\Scanners and cameras (if you have windows vista, you need to be in "classic view" in control panel)

If you see the HP scanner listed there, you can double click on it to run the windows scan wizard.
If this works you just need to find some scanning software, not necessary the HP one.

If there is no scanner listed, you will need to download the software and drivers which you can most likely find on the HP website.

Mar 25, 2010 | HP OfficeJet 6210 All-In-One InkJet...

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Dont know how to get scanner working


The printer and scanner use different drivers! Check if you installed the scanning driver and software too. Usually the installation media contain a bundled scanning software! Beware of any other driver tha may have been installed in the meantime! You may try a drivers update!

Nov 26, 2009 | Canon MX300 Office All-In-One Printer

1 Answer

I don't know how to work the scanner on my HPpsc1210. The printer works but if I want to scan something I place the item on the scanner bed and push the scan button but nothing happens.


Hi!

You need to connect the scanner into your computer. Its either you use the scanning software from HP or use the scanner wizard of Microsoft. For a start, you can use this article from Microsoft on how to use the Scanner Wizard.

http://www.microsoft.com/windowsxp/using/setup/hwandprograms/printfaxscan.mspx


Nov 14, 2009 | HP PSC 1210 All-In-One InkJet Printer

1 Answer

I cannot load the software on my laptop. I have


Please open the "paint". For open it clik on "start/all programs/accessories/paint".

Click on scanner and camer wizard if it hilight, and click on scan to scan the document, if it is not hilighting"scanner and camer wizard" it means it is not detction to scanner, then you will have to download the latest driver from hp websites and install it.

Nov 04, 2009 | HP LJ 3020 All-In-One Printer / Scanner /...

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How can I make my HP OfficeJet 7410 use the scanning wizard that is built into Windows instead of the software that comes with from HP?


As far as I know, windows provide a scanner configuration utilitie but no scanner software is include,you can scan from a Microsoft application but it will automaticly use the software and driver that came with your product.

Apr 21, 2009 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

SmarThru Office can't see scanner (nor can word)


Windows is using Window's default scan driver, so it's working only within Windows scan wizard feature. You will need to install the Scan Driver separately to work with SmarThru and other software. The Scan Driver is available at Samsung website.

Apr 16, 2009 | HP PSC 1350 All-In-One Thermal Printer

1 Answer

Scanner not working on my HP C4200 all in one


This is a HP hardware/software error and HP has not fixed it.

The C4250 may report that "USB is not connected" but the printer works just fine and when you use the Microsoft Scanner and Camera Wizard to carry out a scan, it works just fine too. So the error message is wrong.

The Microsost Scanner and Camera Wizard can be found on the Control Panel.

Dec 14, 2007 | Printers & Copiers

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