Question about HP Pavilion tx1000z Notebook

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ARCHIE I buy a HP Pavilion tx2115nr notebook few days a go in Best Buy, this was the last, so it was the only one in the stock. That's mean that it was already used. Now I want to uninstall the sofware ARCHIE, but I dont know how to do it, a try a couple times, but the sofware ask me for the original CD, and obviously I don't have it, can you help me?

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  • jzapata Jun 26, 2008

    I don´t know for what is the ARCHIE sofware, it was installed for Best Buy, kind of demostrate sofware, but every time when I turn on the computer or restart, the sofware run again and take to long to let me work. besides that, doesn´t let me change the user, and this is very annoying.

    The solution that you gave me, doesn't work, because, just like I told you, when I try in your way, the sofware start to unistall, but after a couple seconds, a box appears with the next text: ARCHIE uninstall, Please insert an Original ARCHIE disc now, so, i can´t uninstall this program.

    If you have other solution, please help me out.


  • Anonymous Jul 06, 2008

    Same problem. Bought an open box

  • PEXERO Jul 09, 2008



  • henry V Jul 12, 2008

    Yes, I'm having the same problem on an open box model running Windows Vista.

    ARCHIE is really annoying, and (I think) the software is blocking my network access among other things.

    I've tried every uninstall method I can, but I get the same "insert original CD" message.

  • Victorjain Jul 14, 2008

    I have a very similar problem. Brought a Tosiba notebook from BestBuy and since I was travelling next day outside USA, did not had much time to check my purchase. Now I am unable to Uninstall the software and am not even near a Bestbuy store, where I can go through. I had clearly told the BestBuy salesperson that I would be travelling next day. Never in my dreams I had imagined would be stuck like this.

  • jzapata Jul 22, 2008

    Hey buddies.., I just format the computer and re-install everything again, it was the easier and quicker solution that I found. Now I am enjoying my new laptop. Does somebody have another solution?

  • Anonymous Mar 13, 2009

    I have the exact same problem but none of the fixes work, formatting the hdd and reloading doesn't work because I cant make a rescue or restore disk until i get rid of this software if I have to pay Best Buy for this I will never spend another $1 there ever



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A.R.C.H.I.E. is the demonstration software used on all Windows-based PCs sold at Best Buy that are used as demonstration units. The software is not designed to be installed on any PC other than those being used within the store.

Unfortunately, the removal of A.R.C.H.I.E. without the original disc (which is provided monthly to the stores from the corporate offices) is going to be nearly impossible. You have two solutions in this case:

1. Utilize the PC's recovery methods (most likely recovery partition, however you might have a model that came with recovery discs as well. The A.R.C.H.I.E. software prohibits most recovery disc creators from working properly). Note that for this method to work, you must be able to start the recovery process outside of Windows.
2. Bring the computer (along with its AC adaptor, if it is a laptop) to any Geek Squad precinct (any Best Buy store or standalone Geek Squad) for uninstallation of the A.R.C.H.I.E. software (without damage to the underlying operating system). This should be a free service as it is THEIR software running that requires removal for normal operation of the computer, and per company SOP should have been removed prior to sale. This is the preferred method, however you might not have access to a Geek Squad precinct and need it done before you will have access to a precinct again.

Disclaimer: Answerer is currently employed by The Geek Squad. The opinions and statements in this answer may not reflect the views held by Best Buy or The Geek Squad. Official communications from these companies may be obtained from or

Posted on Apr 24, 2009

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The software is loaded on all display model computers at BestBuy. The only way to remove it is with the original disc. Take the computer back to Best Buy Geek Squad and they will take it off at no charge. This should have been done prior to them allowing the computer to go home with you.

Posted on Jul 08, 2010

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First off what software are you trying to uninstall and what os are you using. I f this is a new purchase and it was being used to demonstrate the computer it can be removed two ways (1) In vista the Icon is in controk panel and is marked programs applications, that is the normal way if this does not work go to start and directly above you will find search enter the name of the program and it will appear in the box above when you see the program you wish to remove right click the program name and delete it. It may be necessary to delete more than one application associated with that program. CAUTION!!! Do not remove any system application files as this may damage the O.S let me know how you did and good luck... Mark

Posted on Jun 26, 2008

  • Mark Doyle
    Mark Doyle Jun 28, 2008

    I am going to get together with best buy and see if I can come to a solution for you please stand by and i'll get back to you. Hang in there we'll get it...Mark


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