Question about HP Pavilion tx1000z Notebook
A.R.C.H.I.E. is the demonstration software used on all Windows-based PCs sold at Best Buy that are used as demonstration units. The software is not designed to be installed on any PC other than those being used within the store.
Unfortunately, the removal of A.R.C.H.I.E. without the original disc (which is provided monthly to the stores from the corporate offices) is going to be nearly impossible. You have two solutions in this case:
1. Utilize the PC's recovery methods (most likely recovery partition, however you might have a model that came with recovery discs as well. The A.R.C.H.I.E. software prohibits most recovery disc creators from working properly). Note that for this method to work, you must be able to start the recovery process outside of Windows.
2. Bring the computer (along with its AC adaptor, if it is a laptop) to any Geek Squad precinct (any Best Buy store or standalone Geek Squad) for uninstallation of the A.R.C.H.I.E. software (without damage to the underlying operating system). This should be a free service as it is THEIR software running that requires removal for normal operation of the computer, and per company SOP should have been removed prior to sale. This is the preferred method, however you might not have access to a Geek Squad precinct and need it done before you will have access to a precinct again.
Disclaimer: Answerer is currently employed by The Geek Squad. The opinions and statements in this answer may not reflect the views held by Best Buy or The Geek Squad. Official communications from these companies may be obtained from http://www.bestbuy.com/ or http://www.geeksquad.com/.
Posted on Apr 24, 2009
The software is loaded on all display model computers at BestBuy. The only way to remove it is with the original disc. Take the computer back to Best Buy Geek Squad and they will take it off at no charge. This should have been done prior to them allowing the computer to go home with you.
Posted on Jul 08, 2010
First off what software are you trying to uninstall and what os are you using. I f this is a new purchase and it was being used to demonstrate the computer it can be removed two ways (1) In vista the Icon is in controk panel and is marked programs applications, that is the normal way if this does not work go to start and directly above you will find search enter the name of the program and it will appear in the box above when you see the program you wish to remove right click the program name and delete it. It may be necessary to delete more than one application associated with that program. CAUTION!!! Do not remove any system application files as this may damage the O.S let me know how you did and good luck... Mark
Posted on Jun 26, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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