Question about LG LRM1250 Microwave Oven

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MS-3444DPS LG Microwave

Hi,

The turntable does not rotate nor does the rotating ring, do you know how to fix it?

SW

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You can see and hear a YouTube video of how a turntable motor should sound when you rotate it by hand.

If yours won't rotate or it sounds like it's grinding, etc., you may have a bad motor or plastic coupler.

To replace either, you need to unplug power, then remove the bottom cover of the oven. You may have to cut the cover off with snips, then use a screw when reassembling it.

For Goldstar / LG / L.G. help, call 1-800-243-0000 (M-F, 7am-8pm CT, Sat 8-5 CT) and choose the appropriate prompt from the menu or visit http://www.lgservice.com.

We're happy to help and we appreciate your thoughtful rating of our answer.

Posted on Jul 01, 2008

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For more Goldstar / LG / L.G. help, call 1-800-243-0000 (M-F, 7am-8pm CT, Sat 8-5 CT) and choose the appropriate prompt from the menu or visit here.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

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Looks this model's turntable support has a coupler shaft built-in which is supposed to go down into the turntable motor hole and make contact with the turntable shaft. Is that right in your case?

So I would wonder if the turntable support has gotten bent due to heat. That's common on some models.

When you take it out and look at it from the side, are the legs straight and perpendicular to the shaft or are they bent down?

On some models, you can heat them over a stove flame, then put them on a flat surface with a weight to old them in position while they cool.

Otherwise, you'll need a new turntable support. LG / Goldstar calls this a "rotating ring".

For Goldstar / LG / L.G. help, call 1-800-243-0000 (M-F, 7am-8pm CT, Sat 8-5 CT) and choose the appropriate prompt from the menu or visit http://www.lgservice.com.

We're happy to help and we appreciate your thoughtful rating of our answer.

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Some over the range models allow you to turn off the turntable via the keypad. Counter top models usually don't.

You can see and hear a video of how a turntable motor should sound when you rotate it by hand: http://www.youtube.com/watch?v=rPSWi_z7M58

If yours won't rotate or it sounds like it's grinding, etc., you may have a bad motor or plastic coupler.

To replace either, you need to unplug power, then remove the bottom cover of the oven. You may have to cut the cover off with snips, then use a screw when reassembling it.

For Goldstar / LG / L.G. help, call 1-800-243-0000 (M-F, 7am-8pm CT, Sat 8-5 CT) and choose the appropriate prompt from the menu or visit http://www.lgservice.com.

We're happy to help and we appreciate your thoughtful rating of our answer.

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Looks this model's turntable support has a coupler shaft built-in which is supposed to go down into the turntable motor hole and make contact with the turntable shaft. Is that right in your case?

So I would wonder if the turntable support has gotten bent due to heat. That's common on some models.

When you take it out and look at it from the side, are the legs straight and perpendicular to the shaft or are they bent down?

On some models, you can heat them over a stove flame, then put them on a flat surface with a weight to old them in position while they cool.

Otherwise, you'll need a new turntable support. LG / Goldstar calls this a "rotating ring".

For Goldstar / LG / L.G. help, call 1-800-243-0000 (M-F, 7am-8pm CT, Sat 8-5 CT) and choose the appropriate prompt from the menu or visit http://www.lgservice.com.

We're happy to help and we appreciate your thoughtful rating of our answer.

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