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Virus i have a trogen hourse virus and i can seem to stop it and the geek squad instaled my antivirus program

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  • draking Jun 26, 2008

    whats a clean re instal

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Hi, press Alt+Ctrl+Del. In the task manager, find out the trogen file and press end task.
Run an updated antivirus program.
If it does'nt work, go for a clean re-install
Thank u

Posted on Jun 26, 2008

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3 Answers

The Geek Squad wants to replace my hard drive and reload Windows because they say it is infected with a virus and my warrenty won't cover that.


You don't have to replace the hard drive if it still works. You can reformat it by doing a clean install of windows. It's relatively easy. Just go to your cmos, tell your computer to boot from cd, put your windows cd in your drive. Boot to the windows install cd and follow the instructions and answer the questions on the screen. Good luck and let me know if you need anything else.

Oct 16, 2010 | PC Desktops

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Anti-Virus Program detects virus but after re-boot...still there!


Ever wonder why it is that when your Anti-Virus Program detects a virus and apparently seems to contain or delete it, the virus is there all over again after a re-boot and the Anti-Virus Program once again contains it or deletes it? Seems like a never ending battle right?

Well here's the reason and the solution:

1) Reason: Bill Gates

A smart and nice man no doubt about it but he overlooked one thing about Windows: ANY Anti-Virus Program out there, by default, is NOT permitted to even knock on the door of the System Restore File. So what happens when your Anti-Virus Program halts, contains, or removes a virus? The virus is there ALL over again in a vicious cycle it seems. Why? Because the Virus IS allowed to knock on the door. In fact, a virus can even step foot so far inside the system restore department that it actually BACKS ITSELF UP...in the system restore file. THAT's how the never ending battle occurs!

2) Solution: Ahhh...got your attention now don't I? Hmmm well if you really want to know how to put the brakes on this vicious cycle, first I'm going to need you to create a PayPal account and then...only kidding here is the solution:

Answer: Once your Anti-Virus has detected a virus..don't waste ANY more precious time trying one thing or another. You MUST at that point, TURN OFF YOUR SYSTEM RESTORE FOR ALL PARTITIONED DRIVES! Once the system restore is OFF, THEN and ONLY then would it make the most sense to perform a FULL-SYSTEM scan. You see, full system scan to an Anti-Virus Program does NOT include the restore file, while a virus DOES! So, with the restore off...now we're fighting on equal terms and your Anti-Virus will prevail!! Just remember to turn the restore back on once you have confirmed you have a clean system.

Yep! that's the answer that would save you HOW much $ ? (from having to call Geek-Squad or similar outfit)

Here's the procedure for turning off the restore and there is more than one way to get to the ocean so to speak but here is the shortest route I believe:

1) Point mouse at <start>
2) Right-Click mouse on <my computer>
3) Left-Click mouse on < Properties>
4) The very top left tab click mouse on <system restore>
5) Put a check mark in the box that says <turn off system restore>

You're done! Now perform that full system scan now and after the scan is complete, ....point that mouse over that box again but this time...take the check mark OUT of the box and this will allow restore to function once again. Same holds true for desktops as well as laptops running virtually any version of Microsoft Windows.

on Jan 02, 2010 | PC Desktops

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BEST BUY GEEK SQUAD ROUND-UP


I can confirm that this level of incompetence is quite common. It is Best Buy's standpoint that Geek Squad is an extension of their sales strategies, thus their hiring practices reflect that standpoint. Many Geek Squad "Agents" are hired or transfered to Geek Squad based upon their merits as sales people, NOT technicians. This strategy, combined with the pathetically low pay level (which any certified or experienced technician would laugh at) results in untrained staff programmed to follow certain sales strategies. In my experience, many of my fellow employees were on the same technical level as the customers across the counter seeking support.

Best Buy did settle with Winternals / Sisinternals and integrated many of their tools into Geeks Squad's authorized repair disk (Much of which is purely automated). At some level, Best Buy has internally recognized that their Geek Squad staff is mostly unqualified and have catered their corporate licensed / developed software to reflect the situation. This not only showed Geek Squad's incompetency (again) but also shows how news media is more interested in scaring you than actually helping you. It's good that the big chains got this bit of negative press on a local station but you should also applaud the store that did it for free - at least post their name and address and show an interview with the owner or clerk.

Mom and pop shops are usually run by people that are hobbyists first and business-folk second. Whenever someone at my company asks for personal computer help that I don't care to deal with I send them to a small shop in our town - one with Windows 3.1, Windows 95, Netscape Navigator and Word Perfect stickers are mostly-faded on the window. I know they'll be treated honestly and fairly. No charge just to examine a computer to add onto the actual repair.

It's sad how many people/companies are more interested in making the most money from a problem instead of trying to solve it fairly.
and LASTLY "1st thing that video is at least 8 years old I remember seeing it when I was young in highschool."
Perhaps you are thinking of the PC World investigation of major retail computer service departments? I remember reading it long ago:
http://www.pcworld.com/article/3764-6/pc_repair_ripoff.html
The article is from Mid 1998. A damaged IDE cable was part of the problems on their test PCs.

From the article:
"Of 55 problems tested across 20 stores, a total of 30 were misdiagnosed, ignored, or went otherwise unfixed. Best Buy and Computer City each missed on 9 of 15 tries."

THE REAPIR WE WERE TALKING ABOUT WAS A 10 TO 20 DOLLAR FIX :()

AND


A confidential settlement has ended litigation initiated by Winternals over copyright infringement regarding Geek Squad's use of its ERD Commander software.

The lawsuit should end following a July 7th motion from Winternals lawyer David Weaver, who cited a settlement agreement reached between the company and Best Buy, which owns Geek Squad.

Instead of a lengthy lawsuit, Winternals now has a three-year agreement in place with Best Buy. This will permit its Geek Squad of tech assistance personnel to lawfully use licensed programs from Winternals and Sysinternals. This includes the ERD Commander system recovery tool.

The problems for Best Buy and Geek Squad started in February 2006. Winternals had conducted training sessions for Geek Squad employees, as part of its negotiations with Best Buy to license software for its 12,000 Geek Squad workers.

Then the negotiations ended abruptly. Coupled with the admission from employees of Geek Squad and Best Buy that they had been using unlicensed copies of ERD Commander, Winternals began to investigate.

They set up systems needing repair in multiple locations, and put calls in to Geek Squad for assistance. Geek Squad staffers either used unlicensed copies of ERD Commander, or had them in their possession.

In April 2006, Winternals sued in US District Court in western Texas for copyright infringement, circumvention of copyright protections systems, and misappropriation of trade secrets.

on Dec 27, 2009 | PC Desktops

3 Answers

I have a trogen virus and no money can I fix it for free?


You can use free antivirus like Avira, Avg or Avast, they are as effective as full version antivirus if updated regularly and registered successfully.

You can download::
1. Avast Free

2. Avg Free

4. Avira Free


Don't install two antivirus at a time, if you are installing one of them or if there's any antivirus program installed on your computer, please uninstall and install the new one, otherwise you may have another problem with your problem.

First install Avast and run a full system scan, then check the scanned result, if you are sure that those trojans or virus etc..etc.. are removed, you are done, no need to uninstall and reinstall the other, or if you still doubt, you can try with the other two after the first one is uninstalled.

If you need further help, let me know.

Good luck.

Thanks for using FixYa.

Oct 10, 2010 | PC Desktops

2 Answers

I have several virus's detected including worms and trogen 22 files infected. i have Norton 360 version 2.0


Your Norton's anti-virus database if probably out dated. You need to update it and then start your computer in Safe Mode and run the anti-virus scan.
To get into Safe Mode:
Shutdown your computer. Then restart and hit F8 as soon as the video shows. then when you get the menu, select Safe Mode from the menu.
If you cannot get Norton's to update, download the free version of AVG Anti-virus and run it in Safe Mode.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Oct 11, 2008 | PC Desktops

1 Answer

Items won't load


Um, call up GeekSquad and ask what they did wrong, of course.
You will probably have to tell them what happened explicitly (e.g. nothing, no beep, nada, zip) instead of games (which you should name,) starting when you doubleclick their icons.

Jul 18, 2008 | HP PC Desktops

1 Answer

Advised by geek squad , virus on hp computer


get lost, u are to careless for misplacing the document i cant help you.FOOL

Jul 05, 2008 | HP Pavilion Media Center a1330n - AMD...

1 Answer

Antivirus 2008


Hey mteder,

In some instances, spyware and virus have been known to masquerade as anti-virus programs. If you do not remember ever installing this program yourself or having it preinstalled on your computer when you purchased it, there is a good chance that this program may have been installed when you downloaded another file or accidentally clicked on a pop-up window.

Generally, one of the best ways to determine what this program actually is would be to install and run a third-party anti-virus program that you have purchased through a local retailer (such as Norton AntiVirus or McAfee VirusScan). As long as you have the most up-to-date virus definitions for either of these programs, you should be able to easily locate quarantine and remove most malicious software threats from your computer.

Some versions of Windows may even offer an additional removal tool that can be used much in the same way as these third-party anti-virus programs. For more information on this feature however, you may wish to visit Microsoft's support center at the website I've provided a link to below.

http://support.microsoft.com/

Please keep in mind that there may be exceptions that require further action, and that you can always speak with a Geek Squad® agent at your local Best Buy™ store for further assistance.

Hope this helps you out.

Sincerely,
Aaron
Go Ahead. Use Us.

Jul 01, 2008 | PC Desktops

3 Answers

Computer Problems


virus/spyware/malwares and all sort of those stuff are really a pain in the neck. for it to get removed will really require alot of programs and to say at least 16 hours and yet not guarranteed to be totally free. best option>
do a clean reinstall. after the clean reinstall do a flea power (unplug your computer from the wall socket and press the power button to drain any information in the memory that could still be hiding.)

Jun 19, 2008 | Compaq Presario 5000 PC Desktop

2 Answers

Vista security


No if you ask me, Norton 08 should be perfect,....
Vista bby itself is not all that secure.. its good to have additional antivirus program and Norton 08 is in no way less effective than other programs out there.

have no doubts at all, proceed onto instal Norton.. thats the rights thing you do

Jun 16, 2008 | Dell Dimension 5100 (D51L1) PC Desktop

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