Question about LG Cell Phones

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We bought a LG phone Model number KU9703GHS on the 10/06/2007. It recently started turning offconstaltly so it was taken back to Optus on the 06/06/2008 still inder warrenty for repair. Today we fetched it and it wasent repaired as the optus service centre stated Unit out of warrenty. Beyond economical repair due to mechanical failure on main board. Glued ics and parts. returned unrepaired. This is unacceptable to me as we still hove 12 months on the contract and are now without a phone. What can be done about this?

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  • shaka733 Jun 26, 2008

    now have to deal with optus as our contract is with them

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4 Answers

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Hi,

To my knowledge any device still under warranty and unrepairable would require the provider/manufacture to replace the unit with a comparable if not same or replacement unit.

Perhaps you may want to:
1. Send a letter of complaint to your phone unit/service provider stating all the pertinent information. A copy of your contract, proof of purchase, bills and others would help substantiate your claim; and/or
2. Send the unit to your local LG Service Center. if you are somewhere in Australia, this page may give you contact information. A similar letter would also help.

Additionally or alternately, if either of the above proves to be of no use, you can try getting in touch with country's Consumer Right Protection. For Australia, this page might point you to the right direction.

Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information.

Good luck and kind regards.

Thank you for using FixYa.



Posted on Jun 26, 2008

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It's a hardware problem.click HERE to contact lg mobile's customer care directly.Instead of going to optus, i would suggest u to go directly to lg service center, where it will defintely be repaired.Please don't try repairing it urself.lg service center will help you.
THANK YOU!!!

Posted on Jun 26, 2008

  • adamya s Jun 26, 2008

    It's ok, but once u have purchased an lg product, u have all rights as a consumer, to contact them and fix it.Please don't hold back, go ahead and ask the lg service center to fix it.

    THaNK YOU!!!

    please rate my solution

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Sir,

This is your mistake. U can't fetched tat seal. If only the seal is not broken to get the warranty. U cannot do anything because of your mistake. But anyway u contact service centre telling tat accidentally broken the seal. It will help you or else go to another paid service centre for help.


Thanks

Don't forget to rate the solution

Posted on Jun 26, 2008

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Have you called their corporate office? 12 month warranty is usually on parts. So if they cant fix it they have to replace it with one of equal value, it is a defect. You should have their customer service number on your bill.
You can also contact LG directly as well. If you need their phone number let me know. That is definetly unacceptable.
Keep me posted.
Thanks,
Lee

Posted on Jun 26, 2008

  • Lee A.
    Lee A. Jun 26, 2008

    http://www.lge.com/support/service_cente...
    Here is there service center locater. Let me know if you need anything else.
    Thanks,
    lee


  • Lee A.
    Lee A. Jun 26, 2008

    No actually you don't only have to deal with them. The phone warranty is a manufacturer warranty. I would also file a Better Business Bureau complaint against them as well. There is no reason your phone should not be repaired/replaced. If that is what optus said, then they are lying. Most cell phone companies will lie to you just to save them time and money. I have had Verizon Wireless lie to me for a year about a service I was paying 25$ a month for. Contact LG directly to report this and to see what they can do as It is still covered under warranty.
    If you need any further assistance let me know.
    Thanks,
    lee


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