Question about Acer Aspire 3690-2196 Notebook
I have an acer 5520, so far I love the laptop. However, the sound just stopped playing. I have checked all I know of to turn on the sound. The issue I have is that it just stopped. I did not turn anything off. The volume level shows the green up and down guage. But there is no sound coming out of the speakers nor when I plug into the headphone jack. PLEASE Help!
Step one go to your control panel and see if there is an audio device installed and the driver is there it may have been corrupted. if this is good then step two is to go to start, then right click computer, then left click properties, then left click hardware, then left click device manager, Locate the audio in the list of hardware then right click on it. A box will appear click on update driver and see if it will update, if not click on uninstall this device. Remove it. Go down the list and see if you have what is called the audio codec, If this is not there you can download the audio driver from acer and the codec from microsoft. If these solutions do not work it is going to need to be shipped to acer for repair, the sound card may have been damaged. One of the great things about acer is their customer service, Generally they will fix the problem for free just so they can keep up on their quality control. You may have to pay for shipping but it's worth it! Good luck..Be mucho blessed...Mark
Posted on Jun 26, 2008
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Posted on Jan 02, 2017
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