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Hi, maybe there is still a little bit of jammed inside that you can\'t see. Try to see if there is and clean it. If you\'re sure there is no paper jam whatsoever, then there is a conflict with your feeding sensors or your cartridge isn\'t properly installed. kind regards
Where is the machine saying the jam is located? Does the paper even start to feed? Does the paper feed to the next feed area? If the machine sounds like it is feeding ( trying to feed) and the paper is still in the tray --- clean the feed roller/ tire with rubber restorer or a high alcohol base cleaner. IF the paper is fed part way out of the tray to the long ( most of the time) black reg. roller and now farther --- clean the reg. roller. There is always the chance that you have a bad feed motor or reg. motor. Also look to see if an actuator / switch has been pulled / knocked out of position. They is is small cradles and can be snapped back into place. REG = registration
sounds like the registration clutch is sticking, unplug machine. the reg. clutch is located in the middle of the machine, under the drum unit, it should have about 4 little gray rollers on it, @ the rear of the shaft in the back part of the machine you will see the reg. clutch. take a little bit of alcohol and pour it over the clutch and move the roller to get the toner/dirt out of the clutch. let the alcohol dry. try machine.