Question about Logitech Computers & Internet
The green light is on the black "connect" unit, (the green light to the left) and the red light is bright on the wireless mouse, but it doesn't work. I am desperate.
I put in new batteries, I turned off the laptop 3 times, but to no avail. what can I do? I pressed connect on the little black unit that goes under your desk. ALl to no avail.
Will someone please help me.
Thank you, Ruth
Logitech cordless devices are designed to always achieve at least 4 feet of good signal. Generally speaking, if you ahve the green light on the connect unit and the batteries are good on your actual mouse then it should work when you perform the synchronization procedure in the manual.
If it is still not working after you re-perform that you should consider relocating your laptop to try again from another environment (any electronic or electrical devices like zip drives, cd drives, etc can cause interferance). try it on a non metallic surface and if possible even try elevating the connect unit a few inches.
If it's still not working, uninstall and reinstall the drivers for your mouse and try again. If after all that it is still not working it's probably a hardware problem and you should contact logitech support for a possible warranty item replacement.
Posted on Jun 30, 2008
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Posted on Jan 02, 2017
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