Question about Logitech Computers & Internet
The green light is on the black "connect" unit, (the green light to the left) and the red light is bright on the wireless mouse, but it doesn't work. I am desperate.
I put in new batteries, I turned off the laptop 3 times, but to no avail. what can I do? I pressed connect on the little black unit that goes under your desk. ALl to no avail.
Will someone please help me.
Thank you, Ruth
Logitech cordless devices are designed to always achieve at least 4 feet of good signal. Generally speaking, if you ahve the green light on the connect unit and the batteries are good on your actual mouse then it should work when you perform the synchronization procedure in the manual.
If it is still not working after you re-perform that you should consider relocating your laptop to try again from another environment (any electronic or electrical devices like zip drives, cd drives, etc can cause interferance). try it on a non metallic surface and if possible even try elevating the connect unit a few inches.
If it's still not working, uninstall and reinstall the drivers for your mouse and try again. If after all that it is still not working it's probably a hardware problem and you should contact logitech support for a possible warranty item replacement.
Posted on Jun 30, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Sep 21, 2011 | Logitech Wireless Access Duo Optical...
Feb 25, 2011 | HP Wireless Optical Mouse
Feb 02, 2010 | Logitech Cordless Mouse
Jan 02, 2010 | Logitech Cordless Mouse
Dec 20, 2009 | Logitech Computers & Internet
Oct 04, 2009 | Logitech Cordless Desktop EX110
Jun 28, 2009 | Logitech Cordless Mouse
Mar 29, 2009 | Logitech PS2 BLACK OPTICAL WHEEL MOUSE...
Jul 21, 2008 | Logitech MX 600 097855036162
2,116 people viewed this question
Usually answered in minutes!