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Can not conect to internet because of norton internet sercurity

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1) Open up the Norton's firewall settings,
disable the firewall altogether

2) Try your WEB browser to see if you get Google.

3) Disable the Windows Firewall, try again.

(Chose only one fire wall, never run both.)

4) Norton's is ****-ware that also scans your computer
for known pirated software, and uploads this information
to Symantec, who share this info with Microsoft
and others, including law enforcement.

This information was confirmed by a telephone call
to Symantec Canada tech support.

Their security software is also horribly slow and taxing,
(resource pig) so I would never use it.

I recommend AVG, with the WEB and link scanner
disabled (these also really slow down your machine).

For secure WEB browsing, I prefer Fire Fox, with
the Finjan and NoScript plug-ins.

5) Once all your security-ware is disabled, try the
Internet again.

6) If it still doesn't work, go to the DOS-like command prompt,
and type IPCONFIG /ALL

a) check you IP address, make sure it is NOT all zeros

b) type: IPCONFIG / release
IPCONFIG / renew

if you IP address is still zeros, your TCP/IP /network

stack is damaged, run the Windows network setup wizard!

if the IP address is OK,

type: ping

to test the DNS settings.

if there is a problem, again run the network setup wiz

Once your TCP/IP stack is working,
and you can get to Google with your
WEB browser,

Re-enable your security ware one at a time
to see what is causing the problem.

If the firewall blocks your communications,
uninstall and re-install it, then let it auto-detect
all your applications during setup.

Once your WEB browser is working with the firewall,
you may also need to setup exceptions for each additional
internet applications, and for the TCP and/or UDP ports
that they need.

This is done within the firewall settings. You need to follow
the instructions that came with your firewall and your

It is also possible to setup the firewall to ASK your permission,
every time you run a new application, so that the firewall will
LEARN on the job.

Once again:

1) I don't like Norton's

2) The best firewall is a hardware residential router,
for about $50. E.g. Cisco, SMC ... etc.

The router let's you setup who and what can access the
Internet or the router itself, and block everything else.

It also allows you to share a single Internet connection
among several computers through network address
translation or NAT. Some even offer WEB site
blocking or parental controls.

The router will stop all hostile incoming traffic.

3) To stop outgoing (spyware) traffic from unsavory applications
or home-sick software like Microsoft & Adobe, install the
AVG anti-virus-firewall from Grisoft.

It is far superior.

Hope this helps,

Please rate my answers,


Posted on Jun 26, 2008

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Try to disable it for a while and check if it is really the cause of your problem . Restore service once connected and check norton settings to allow connection

Posted on Jun 26, 2008


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Posted on Jan 02, 2017

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I recommend removing norton and not using it. Use 's Home Edition - its free.

If you are unable to uninstall norton. There are norton removal apps with a simple search on google.


Posted on Oct 24, 2008

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hi dkk my suggestion to you would be to use the system restore feature,
1. click the start button, go to all programs, accessories, then system tool choose system restore, then restore it to date before you unistalled nortons.
2. go to this website and follow the instrustions on the removal of norton's

let me know if you can't connect after that or if you still have the problem after the restore.

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Conectivity issue

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2. Call Belkin and ask them what type of ports would need to be forwarded in order for your laptop to work.

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