Question about HP Computers & Internet
1) Open up the Norton's firewall settings,
disable the firewall altogether
2) Try your WEB browser to see if you get Google.
3) Disable the Windows Firewall, try again.
(Chose only one fire wall, never run both.)
4) Norton's is ****-ware that also scans your computer
for known pirated software, and uploads this information
to Symantec, who share this info with Microsoft
and others, including law enforcement.
This information was confirmed by a telephone call
to Symantec Canada tech support.
Their security software is also horribly slow and taxing,
(resource pig) so I would never use it.
I recommend AVG, with the WEB and link scanner
disabled (these also really slow down your machine).
For secure WEB browsing, I prefer Fire Fox, with
the Finjan and NoScript plug-ins.
5) Once all your security-ware is disabled, try the
6) If it still doesn't work, go to the DOS-like command prompt,
and type IPCONFIG /ALL
a) check you IP address, make sure it is NOT all zeros
b) type: IPCONFIG / release
IPCONFIG / renew
IPCONFIG / all
if you IP address is still zeros, your TCP/IP /network
stack is damaged, run the Windows network setup wizard!
if the IP address is OK,
type: ping www.google.com
to test the DNS settings.
if there is a problem, again run the network setup wiz
Once your TCP/IP stack is working,
and you can get to Google with your
Re-enable your security ware one at a time
to see what is causing the problem.
If the firewall blocks your communications,
uninstall and re-install it, then let it auto-detect
all your applications during setup.
Once your WEB browser is working with the firewall,
you may also need to setup exceptions for each additional
internet applications, and for the TCP and/or UDP ports
that they need.
This is done within the firewall settings. You need to follow
the instructions that came with your firewall and your
It is also possible to setup the firewall to ASK your permission,
every time you run a new application, so that the firewall will
LEARN on the job.
1) I don't like Norton's
2) The best firewall is a hardware residential router,
for about $50. E.g. Cisco, SMC ... etc.
The router let's you setup who and what can access the
Internet or the router itself, and block everything else.
It also allows you to share a single Internet connection
among several computers through network address
translation or NAT. Some even offer WEB site
blocking or parental controls.
The router will stop all hostile incoming traffic.
3) To stop outgoing (spyware) traffic from unsavory applications
or home-sick software like Microsoft & Adobe, install the
AVG anti-virus-firewall from Grisoft.
It is far superior.
Hope this helps,
Please rate my answers,
Posted on Jun 26, 2008
Try to disable it for a while and check if it is really the cause of your problem . Restore service once connected and check norton settings to allow connection
Posted on Jun 26, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
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Posted on Jan 02, 2017
I recommend removing norton and not using it. Use www.avast.com 's Home Edition - its free.
If you are unable to uninstall norton. There are norton removal apps with a simple search on google.
Posted on Oct 24, 2008
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