Question about MP3 & Digital Media Players
Hi! You emailed me a solution and I tried everything that you told me to do. I downloaded the firmware upgrade and tried to reconnect to go into recovery mode to revive the player. The window doesn't pop up saying that it found new hardware. Nothing works still.
It shows that the player is connected to the hard drive "USB connected" and is charging. When I disconnect the player, it gets stuck on "please wait" and can't be turned off unless the player is reset. When I start up Yahoo Jukevbox I get the error "Device Synchronization Failed: Error 0x80004002".
This problem first occured when we got our new hard drive. It seems as though the hard drive recognizes the player but maybe something fried it when connecting it the first time?
Any suggestions or just punt??? :)
If possible, I would try plugging the player into another computer, and try re-synchronizing one time. If successful, I would go into your computer's device manager and look for problems with the USB ports. After that is done, go back to your own computer and see if you get the same message.
Posted on Jun 26, 2008
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