Question about Samsung RS2556 Side by Side Refrigerator

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Samsung RF265AAWP

French doors and the freezer is on the bottom. Unit makes an extremely loud noise like stepping on a plastic bottle and crushing it. I does it after the compressor has shut down, about 30 seconds later. It also does it when the compressor has been off for some time. It started doing it about six months ago and has gotten progressively worst. Samsung has sent out three different idiots. All called the tech line the first guy loosened two screws in the back of the freezer on the first trip, on his second trip he tightened the same two screws. The third trip I played the noise back that I recorded for him. Samsung says its a normal noise, I told them it did not do it when it was new or I would have returned it. They are worthless in the warranty and customer service aspect of their business. Their best guess is that the back panel is expanding and contracting as it goes through the defrost. I am temped to remove the back panel and investigate for myself. Please help before I bring in my 26 year old whirlpool in from the garage.

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After telling the Samsung representative he is an idiot for telling me the noise is "normal". I called Lowes and they told me to bring it back and get a refund. I got rid of this piece of junk and brought home a nice new whirlpool. I could not be happier. Lowes has earned a customer for life, on the other hand I will talk bad about samsung until I DIE!!!!!!

Posted on Jun 28, 2008


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