Question about Rival 38651-C 6-Quart

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Rival ceramic liner in crockpot

I just purchased a rival crockpot and upon opening the box discovered that the ceramic line is crazed. Is this safe to use?

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I have a new Rival crock pot, I got for a christmas gift, after using it only about 4 times it does not heat. How do I get warrenty? It was a christmas gift and I have tried Zellers and Home hardware, they do not seem to carry this certain model, it is a "Smart Pot" Rival Crock-pot , Where do I go for help?

Posted on Jun 26, 2008

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I need a replacement crock/liner for a model number 3755


Try one of the following sellers:

To contact the manufacturer, try calling 800 #. 1-800-323-9519 (US number) for replacement parts or try www.crockpot.com

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I had an idea. If you can find a local ceramics dealer, one that pours their own molds. They might be able to make a mold from the crockpot. Then you have fired. then you paint it with glaze, and fire it again. I'm going to try this myself. I know I can just go buy another crockpot but I like the idea of a challenge.

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You can contact Rival HERE.

Mailing Address:
Rival
c/o JCS/THG, LLC
13120 Jurupa Avenue
Fontana, CA 92337

Telephone: 1-800-323-9519

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Cheers!
IrishDruid

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http://www.crockpot.com/customerservice.aspx?custserviceid=0# click on replacement parts and it is the 6th item. if you need the user manual, follow the link below; http://www.crockpot.com/manuals/38601-C_English.pdf Hope this helps :)

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