I have a new Rival crock pot, I got for a christmas gift, after using it only about 4 times it does not heat. How do I get warrenty? It was a christmas gift and I have tried Zellers and Home hardware, they do not seem to carry this certain model, it is a "Smart Pot" Rival Crock-pot , Where do I go for help?
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The factory could probably ship you a new Stoneware pot, but the cost of the pot plus the shipping cost for that heavy item would probably be as much as a new unit. My suggestion is to replace the whole cooker.
I had an idea. If you can find a local ceramics dealer, one that pours their own molds. They might be able to make a mold from the crockpot. Then you have fired. then you paint it with glaze, and fire it again. I'm going to try this myself. I know I can just go buy another crockpot but I like the idea of a challenge.
I have a stoneware round, forest green liner for a Rival crockpot. I think it's for a 6 quart because I only buy the larger crockpots for my cooking needs. If you would like this, please email me at firstname.lastname@example.org so we can exchange addresses.
click on replacement parts and it is the 6th item.
if you need the user manual, follow the link below;
Hope this helps :)