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I have Photo Studio 5.5 that was bundled when I installed a Canon product. When I am using the crop tool, after a couple of clicks of the mouse the computer crashes. A recent error report suggested that the cause was because of a driver. Is there some way for me to download a upgrade?

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  • Anonymous Apr 15, 2009

    I followed the instructions below and got my program to work again! Thank you!!! I've tried so many things and I finally got the problem fixed!


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Hi Chrome,

I am assuming that this is "ArcSoft" studio
you are having trouble with.

Before you read my more detailed rantings which follow,
make sure that the size of your virtual memory page file
is big enough, which is a likely quick fix, from the sounds
of things:

Right-click on MyComputer, then left click:
Properties -->
Advanced --->
Performance settings --->
Advanced (again) --->
Virtual memory change --->

Choose a hard-drive or partition with the most free space,

chose "Custom size"

Set the "initial size" = "Maximum size" =

1.5x your physical RAM or 2GB, which ever is GREATER.

press OK and reboot the machine.

(more info on paging file at the end of this article)


Also try to disable hardware acceleration on your VIDEO card
Right click on the DESKTOP,
Left click on PROPERTIES --->
Settings --->
Advanced --->
Trouble shoot --->
Follow the displayed instructions (depend on hardware)
trim back the performance slider one notch at a time
to see if it fixes the problem.

Also right click on My Computer -> Hardware ->
Device Manager ....

Scroll down the list, open up every branch and look
for exclamation marks beside drivers that do not
work properly. Right-click at the top of the tree,
and scan for hardware changes, to see if anything
strange pops up

The above instructions are for Windows XP,
these may be a little different on other versions
of Windows.


If the above did not solve your problem, read on, or if you
are just curious read on too:

1) I am running Version and it is very stable under XP

2) My system:

a) Windows XP-Pro, 32-bit, SP2

b) Intel Core-2-Duo 6600,

c) 4-Gigs of RAM

2.7 Gigs are actually available to compitable applications,
using the /3GB switch in boot.ini.

d) Two ATI Radeon Saphire HD3600 PCIx video cards.

e) Quad DVI video display monitors 1680 x 1050

2) You may try to down-grade from version 5.5 to 5.0,
(i.e. remove and re-install) to

see if the new version has a problem, but this is not likely.


3) The easiest way to find a copy of anything is
Emule P2P or "" via BIT torrents.

I am assuming that you are a legitimate owner of
the software trying to experiment or fix it, NOT a
thief, and your legal problems are your own. has what it says, but the site is
LOADED with viruses and drive by malware scripts,
which means:

Never go there with Internet Explorer (any version) !!!!!!

Make sure that you are using the latest version of the
FireFox WEB browser, equipped with the following
security plug-ins:

1) "Finjan" Google link scanner

2) NoScript by Giorgio Maone

The NoScript will automatically prompt you to
allow or block every new script. It also remembers
trusted and untrusted sites.

NEVER allow ANY script from a hacker site, or any
site it LINKs to. You may also need to TEMPORARILY
disable your anti-virus, if it has a blocking web-link

The MSCRACKS site IS (very) dirty, that is how they
make their money, but it also has a huge number
of useful utilities and info. The trick is to get what
you want, without them getting you.

Visit this site only AT YOUR OWN RISK !!!!
Unless you are very good and careful, I strongly
advise against it, legal issues in your jurisdiction
must also to be considered...

Always scan everything you get from there, EMULE
and/or bit torrents with every AV scanner you can get
your hands on, before opening it.

Always scan your whole computer after going there,
or any other such risky activity.

Also, I am assuming that you own a legit copy
and just want to fix it, not steal it. I do NOT condone
software piracy. I write software for a living, and while
I do crawl through the Internet's sewers and back alleys
for learning purposes, I strongly believe that you should
pay for the software you use.


If a version downgrade does not fix the problem, like I said,
my older version 5.0 is very stable...., then we need to do a little
more troubleshooting, but for this I need a little more info:

a) What operating system are you using ?

I recommend Win XP-Pro service pack 2 or 3,
which is by far the most stable, and orders of
magnitude more efficient than Vista. It is also
mostly DRM free.

VISTA is a PIG, take my word for it.
Win 2000 is also OK.
Win ME is Marginal
Win 95, 98 are garbage, almost unusable.
Win NT-4 was great in its day, but it will not
support new hardware, large hard drives or
new software.

Microsoft no longer sells XP, but they do sell version
downgrades after you buy VISTA.
(This is quite obscene if you ask me...)
There is always Emule or Pirate Bay though.
continued in next message....

Posted on Jun 26, 2008

  • Martin J Stadler
    Martin J Stadler Jun 26, 2008

    Hi Chrome, continued from prev msg:

    b) What kind of hardware do you have:

    Image processing software needs to to a LOT of number
    crunching for every pixel: Integration, convolution ... etc.

    The amount computational work also increases with the
    SQUARE of the resolution. This means that if you double
    the resolution or image size in both directions, the computer
    requires 4x as much memory and CPU time to do this.

    When the computer runs out of Physical (on-chip) RAM,
    it starts swapping data on and off disk. This is called
    paging, and if it happens too much it is called THRASHING.

    THRASHING is (very) BAD, because it wears out you HD,
    and because it consumes an extreme amount of time.

    Assuming that a typical RAM location can be accessed in
    1 nano-second or so, and a typical (fast) hard-drive has an
    average access time of 10 milliseconds, that hard drive is
    10 million times slower than RAM, and a task that would
    take 1 second in memory, can take up to 15 days on disk.

    Clearly, the hard disk is NOT the place to store transient
    photo computations.

    When the computer runs out of PAGING file space as well,
    (that was the setting we checked first)
    the application dies. Period ! Depending on the application
    and the OS, it can also take down the operating system
    with it.

    For serious photo editing I recommend the following minima:

    a) Pentium 4 at 2 Gigahertz or equiv. with windows XP

    The fastest core-2-duo you can by with VISTA,
    because VISTA will slow you machine down by at
    least 4:1.

    The best is to avoid VISTA like the plague, and
    get XP-Pro or (XP 64 if your processor can handle it)

    b) The Full 2 Gigabytes of RAM on a 32 bit system,

    4 Gigs on a 64 bit system.

    N.B. Windows 32 normally splits its theoretical
    4 Gig address space into half.

    The lower half is available to the user and applications,
    while the upper half is used by the OS Kernel, and also
    reserved by memory hungry hardware like video cards'
    on-board RAM, which is mapped over the SYSTEM's
    address space.

    If you install 4 Gigs into a 32-bit system, it is possible to
    change this address space split from 2+2 to 3+1, by
    appending the "/3GB" switch to the operating system's
    path in the "boot.ini" file.

    The /3GB switch has some restrictions:

    You must disable 64-bit memory remapping in the BIOS,
    because this conflicts with the 3/GB switch on a 32-bit

    You may NOT get the full 3 GB, if your video cards have
    already claimed some of that address pace for its own
    RAM. For example on my system I can only get about
    2.7 gigs = 4 Gigs - Video card #1 (512 M) - Video card #2
    - OS kernel.

    Standard 32-bit applications cannot accept more then
    2 Gigs of memory, unless they are 4 Gigs aware.

    This can be achieved by either re-compiling/linking
    the original application with 4Gig switches, or by
    passing the EXE file through a re-link utility, such as:


    Multiple apps CAN access different chunks of this additional
    space though, up to 2 gigs each.

    The bottom line is you should have no less than 1 Gig,
    and optimally at least 2 Gigs of physical RAM for photo
    editing, ther is no getting away from this.

    Then you should set aside at least 4 Gigs of hard-drive
    space for a virtual swap file, when physical memory runs
    out. This swap file should be on a separate hard disk from
    your Windows and from the Photo Application for best
    performance. It should also be on its own partition to
    prevent fragmentation of other stuff, and it should be
    a fixed size swap file for the same reason. Don't let
    windows manage it.

    (Some useful system tuning:)
    If you put the swap (paging) file on a different partition,
    but on the same physical drive as Windows, then the
    paging will be slower, since the physical head has to
    travel farther from windows to get at this paging file,
    but this is better than suffering the fragmentation that
    occurs if ti is on the same partition as windows.

    In this case, sandwich the swap file partition half way
    between the windows and application partitions, and place
    user files on a partition of its own

    see Acronis Tools, or Norton Partition Magic for re-

    z) Finally, never run multiple applications during image,
    processing, especially on older, smaller, slower systems.

    Give as much resources to the Photo app as you possibly

    Conversely, limit the size and resolution of your pictures to
    fit into what your machine can handle. Don't assume that
    an image only takes 5 Megabyte, like the size of its file.

    JPEG for example, uses a lossy image compression
    algorithm, which can reduce its file size by a factor of
    20 or even 50:

    (Lossy quantized modified Discrete Cosine Transform,
    followed by lossless entropy compression)

    The problem is that most photo editing operations cannot
    be performed on the original file, and the image must be
    de-compressed in memory, and re-compressed when saved.

    To get what it takes to store an image:

    Memory size = No. of horizontal pixels x
    No. of Vertical pixels x
    3 colors + 1 Alpha x
    (2 or 4 bytes per color) x

    Note that 24 bit color actually takes 32, due to word alignment,
    and the alpha channel (transparency) does not apply to
    all formats. This amount of memory must also be multiplied
    by the number of active layers, by the number of open files,
    and by two when editing, to keep the old and new version,
    which is necessary for convolutions, rank filters, cutting,
    pasting, etc.

    so a single 4096 x 3072 x 24 bit (4 byte) color pixel image
    (without alpha) = 50 Mega bytes.

    This means that you need at least 100 megabytes to edit it.
    add a layer, and you are up to 200 megabytes.
    double the size ==> 800 megabytes.,
    on top of windows and the application.

    the 1024 or 2048 physical limit sneaks up on you real fast.

    Hope this helps, get back to me with your system info
    if this (general help) did not solve your problem.

    Please rate my answers.



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