Question about Hitachi 50V710 50" Rear Projection HDTV-Ready Television
I have a 50V710 rear projection TV and quite recently there is a large red spot when the picture is black in the center of the screen. Now in the center of the TV there are streaky highlights that blur the screen. Also, whenever something is red on the screen it melts and distorts together. This only happens with red color.
I thought I would post just to let you know my situation. I also have a Hitachi 50V710 and have also had the problem of a big red hue covering almost my entire screen for the last three months or so.
For some background first, I bought this TV in August '06 and it worked flawlessly for approximately two years. Then the bulb went out and I had to replace it. Again the picture was perfect and stayed that way for the next eight or nine months until the red hue showed up. It first started in the center of the screen and has since expanded to cover almost the entire screen.
I had been searching the web to see if I could figure out what the problem was when I found FixYa. I did some reading and wasn't really liking what I was reading. I saw to call Customer Relations (800-654-7013) instead of Customer Service and did just that about three weeks ago. Talked to a guy named Bob that seemed to be fairly nice. He told me to have a tech come look at it and then call them back. I couldn't find a service tech in this area that could come out so I finally called Sears and had them send a tech out (we bought the TV at Sears). He came out today and before both feet were in the door he was telling me I had a bad light engine. He looked up the part and let me know a new light engine would cost $1335 and labor to install it would be $202 for a grand total of $1651.
As soon as he left I got on the phone and called Customer Relations back and let them know a Sears tech had verified that the light engine was bad. The first words out of her mouth were "ok we will get a new one sent out". She said she would send it to me and I would just need to contact the tech again once I had it and have them come install it for me. Of course the labor will be my responsibility. Frankly after what I had been reading about everyone's dealings with Hitachi's customer relations, I was completely shocked. I was actually expecting to have to do some arguing and pleading my case that I should be able to get a new one.
I just wanted to post to let everyone know that as of today, they still seem to be sending out new light engines at no cost to the TV owner. It really seems that they are sending or not sending on a case by case basis and I haven't been able to make a connection as to the what determines whether they will or they won't.
Posted on Oct 23, 2008
The part you need is the LC47 Light Engine. Part #UX23682 or UX23682D or 23682DR. It's a big part and it''s expensive ... search for a while, and you might be able to find one cheap. The last one I saw for a decent price was $400 for a refurbished one. They're normally $1200 to $1400 new, but they are often out of them and on back order ... Gee, I wonder why?
Posted on Aug 05, 2008
I have same problem, service tech came over and immediately knoew of problem said &1,000 to fix. I am looking to identify failed component so I can fix it. I have not opened up the set yet.
Posted on Jul 26, 2008
a 6ya expert can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
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