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HP desktop computer (CD Drive)

When I try to access my internal CD drive through "MY COMPUTER" is does not show up on the screen. Yet it continuously physically opens and closes quickly without time to insert a CD. Can you tell me if this is a common problem and how is can be fixed (replace the CD drive?, reload software? etc?

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Check the cable linking the drive to the motherboard.

Posted on Jun 25, 2008

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D:/ is not accessible. Disk structure is corrupted and unreadable.


You may have simply 'cooked' the DVD drive and the motherboard on it fried. Replacement drives start at 20 quid for a desktop and 30 quid for a laptop. It's held in with 1 screw if a laptop. Remove the drive, get the model number and replace it.

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My hp Pavilion a450n wont boot it shows the screen where it says Window XP and it shut down and for maybe 1 second shows a blue screen with some info and it goes back to asking to start window normally...


It sounds like your windows OS installation has been corrupted. Your computer might have a recovery partition like many HP models do.
Try hitting F11 when you first turn on the computer (watch the screen in the corners. It may say something like hit "F2 to go to BIOS or F12 to choose a boot device/ etc. Each computer is different in this regard).
If you can get into the recovery partition you may be able to do a windows repair. Alternatively, if you have your windows disc you can boot off the cd and run the windows repair tool like that.
I would HIGHLY recommend manually backing up any and all important files first. If you have a USB enclosure use that to pull the drive out and hook it up to another computer. If you dont then I would run a bootalbe version of linux or something and transfer your files to a USB drive or burn to a cd. See here to download ubuntu.

Mar 01, 2011 | HP Pavilion a450n PC Desktop

1 Answer

How can i restore back to factory condition without the disc?


Use the following steps to recover the computer from the Windows XP desktop:
  1. Backup files from the My Documents folder and from other folders you may have created.
  2. Disconnect all connected devices (such as the Personal Media Drive, USB drives, printer, and fax), remove media from drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, and power cord.
  3. From the Windows XP desktop, click Start , All Programs , and then one of the following options:
    NOTE: The following options are for HP computers. Compaq computers will have similar options (for example, Compaq Tools).
    • HP Tools , and then HP PC System Recovery .
    • Hewlett-Packard , hp pavilion pc tools , and hp pc system recovery .
    • PC Help & Tools , and then HP PC System Recovery .
    c00370937.jpg A recovery Welcome screen appears.
  4. Click Yes or OK to continue the recovery process. The computer restarts to the recovery program. If another welcome screen is displayed, click OK to continue.
  5. Select one of the following procedures, depending on which recovery type you want to perform:
    • To perform a system recovery, click Next , and then click Yes
    • To perform a destructive recovery, click Advanced , (select Destructive Recovery ) and then click Next .
      CAUTION: A destructive recovery will format the hard drive. This will delete all the information on the hard drive and reinstall Windows XP and the original software that came with the computer.
  6. Read and respond to each window and screen that appears.
  7. After the System Recovery is complete, the computer restarts and continues into Windows setup. Complete the setup screens and wait until the PC finishes the setup.
    NOTE: It may take a long time to complete Windows setup. This time varies and may take over several hours. Recovery times are most affected by using recovery discs that were ordered from HP and/or the amount of files that were stored in the user account folders (for example, My Documents and the Desktop).
  8. Before using your computer, update and protect your computer. For more information, refer to Things To Do After Performing a System Recovery in Windows XP .
  9. Re-install applications that you added after purchasing the computer, and any files that you have backed up.

Nov 27, 2010 | Compaq Presario 5000 PC Desktop

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When I powered down and rebooted I got Windows Boot Manager Windows encountered a problem communicating with a device connected to your computer. This error can be caused by unplugging a removable storage...


hmm seems a lil odd it appears that maybe your internal computer hard drive is failing or that its not properly connected if its happened recently with no internal computer changes then its definitely the hard drive failing on you

Apr 22, 2017 | HP Compaq Presario SR1110NX PC Desktop

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Doesn`t work all the time and makes a whirring noise, do i need to buy a new cd/dvd drive?


Before you beginTo determine if the CD or DVD drive displays on the My Computer screen, follow the steps below.
  1. Turn on the computer and remove any discs from the CD/DVD drive.
  2. In Windows 98 and Me, double-click the My Computer icon on the desktop. In Windows XP, click Start and then My Computer .
  3. A CD/DVD drive icon displays on the My Computer screen when Windows recognizes the drive. If Windows recognizes the drive, find and use a section below that pertains to the CD-writing software with the issue.
  4. If the drive does not display on the My Computer screen, go to the Microsoft support website and search for documents on missing CD DVD drive .
RecordNow by Veritas/HP/Sonic does not recognize the CDRW or DVD+RW driveIf RecordNow does not recognize the CDRW or DVD+RW drive, follow the steps below.
NOTE: Install any updates for the RecordNow engine available on the Sonic support web site (in English). Step 1: Uninstalling RecordNowTo uninstall RecordNow to reset the software and cause it to look for the CDRW or DVD+RW drive again, follow the steps below.
NOTE: The steps below pertain to Windows XP.
  1. Click Start and then Control Panel .
  2. Double-click Add or Remove Programs .
  3. Select Record Now and then click Add/Remove .
  4. Follow the on-screen instructions until the uninstaller finishes.
  5. Select DirectCD and then click Add/Remove .
  6. Follow the on-screen instructions until the uninstaller finishes.
  7. Remove any discs from the drives and restart the computer.
Step 2: Installing RecordNow using Application RecoveryAfter Windows restarts, install the RecordNow software to begin creating CDs.To install the RecordNow software, follow the steps below.
  1. Click Start , All Programs , HP Tools or Compaq Tools , and then Application Recovery .
  2. Click Application Installation and then click Next .
  3. Select HP Record Now or Sonic RecordNow! and then click Install .
  4. The installation automatically installs all files. Follow the on-screen instructions.
  5. Restart the computer after the installation completes.
The HP Record Now or Sonic RecordNow! software should now recognize the CDRW drive. Back to topRoxio (Adaptec's) Easy CD Creator does not detect the CDRW driveEasy CD Creator produces an error message when it is unable to detect the drive, such as: There are currently no supported CD Recorders available...To prevent these errors from occurring, follow the steps below.
NOTE: Windows XP is not compatible with Easy CD Creator 4 and earlier. If the HP Pavilion computer was updated to Windows XP from Windows 98 or Me, use the native CD writing ability in Windows XP or purchase and install CD writing software that is compatible. Step 1: Installing updates for Roxio (Adaptec) Recording Software If the recording software is from Roxio (formerly Adaptec), go to the Roxio software updates page (in English) to obtain any software updates that are available for Easy CD Creator (with or without CD Copier or Direct CD). If Roxio still does not detect the CDRW drive after installing the updates, continue to the next step. Step 2: Changing the CD drive letter back, if it changedUpgrading to Windows 98 or Windows Me can change the drive letter to a different letter and make the drive undetectable to Easy CD Creator. To change the drive letter back to F or another previously designated letter, follow the steps below.
  1. Right-click the My Computer icon on the desktop.
  2. Click Properties . The System Properties window opens.
  3. Click the Device Manager tab.
  4. Click the plus sign next to CD-ROM .
  5. Double-click the CD-ROM name and then click the Settings tab.
  6. Under Reserved drive letters , select M (or the previously assigned letter) from the drop-down list. Be sure that both the Start drive letter and the End drive letter are the same.
  7. Click OK , Close , and then Yes .
  8. Restart the computer. If Easy CD Creator continues to fail to recognize the CDRW drive, continue to the next step.
Step 3: Uninstalling Easy CD CreatorIf the above steps fail to make Easy CD Creator recognize the CDRW, recover Easy CD Creator by uninstalling it. Recovering Easy CD Creator resets the software and causes it to look for the CDRW drive again. Be sure that you have the last recovery disc of your Pavilion recovery disc set before continuing.uninstall Easy CD Creator, Step 4: Installing Easy CD Creator using Application Recovery

Jan 17, 2010 | HP Pavilion dv6000z Notebook

1 Answer

I had all my data informations in this HDD but I cannot open it now. It always shows when it access a mass storage drive in USB but I cannot access it.


Hello and thank you for using Fixya's services.

You can take the actual hard drive out of the casing and slave it to a working desktop. You can then retrieve your information and use the computer to reformat the HDD. After this put the HDD back in the casing and try to attach to computer. If it doesn't read, then more than likely the USB connection or casing is messed up. You can always keep it slaved to desktop and continue to use, except now it will be internal and not removeable.

Hope this helps!

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Can't boot my Dell Optiplex GX280 from the


Hi there
hey if you boot into bios and you need to make sure that the computer will recognize the hard drive and that the jumper that is on the hard drive is set as either master or slave depending on what you want than make sure that of the parameters are right and apply it. than restart the computer and than see if the cd will now boot and you should be able to continue from here ok
best regards mike

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I have a Maxtor media drive attached to my HP computer. I tried to open a file on it and it froze up and slowed the whole computer down. I can no longer access the drive. I tried to attach it to another...


hmmm..well..that may mean that the computer is still in access mode...turn it off..plug into original computer..insert installation cd in drive,,..run set up from cd..should ask for you to turn on the drive somewhere in that sequence..

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DVD DRIVE WORKS, BUT CD DRIVE DEAD


Try using the manual eject that is as small as a pinhole just below or beside the CD drive. Once you find out that you can manually eject you may be able to insert a cleaning cd to clean the device.

If that doesn't work check device manager to see if it has the proper driver or if it's recognized that it's installed in the system.

Jul 16, 2008 | HP Desktop Computers - Hewlett-Packard...

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