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No signal converter box.

Hi,

Tried to connect my converter box; no luck. Keep getting "no signal" message, so I can't program box. Some solutions I tried:
1. Called customer service. We ran through hookup procedures, but unable to solve problem. Tech rep suggested that maybe no DTV signals being transmitted; not so, I'm located in Brooklyn, NY and a number of major broadcasters have been transmitted the DTV signal.
2. Both box and TV set to channel 3. Simple hookup: antenna cable into box. Box cable out from box and into TV. Analog TV less than a year old with outstanding reception from building antenna
3. Took box to neighbor in different building and attempted hook up on his TV. We worked on problem together, and still were greeted with "no signal" status.
4. Took a trip to Best Buy, store I made purchase from, and found staff only had limited knowledge about box. One staff member recommended store make installation for a fee. Another said I probably got a defect unit and should exchange it.

What else should I try? I'm about ready to return box and get an exchange. Help"

Posted by on

  • tarzan1932 Jun 26, 2008

    Hi,



    Thanks for response.



    Did auto search, greeted with "no signal" advisory. Existing antenna provides excellent reception. Also, tried installation at another residence with different antenna, which also received strong signals, with same advisory.



    Richie

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Why is this in the computer section?

Anyway, don't exchange the box just yet! First, can you access the converter's menu? Because mine automatically comes up with the "no signal, call customer service" message, but I can access the menu fine -- so the hook-up is not the problem. If you can access the menu, let it autosearch for you, because mine can't be used until I do this. If you get the "weak antenna signal message", refer to the user manual to find out how to check your antenna signal strength; if it's in the weak range, you have to buy a better antenna, most likely from the official source: http://www.accessHD.tv

You can always exchange the box and repeat the process. Getting the "no signal" message is a good indicator that you've hooked everything up right, especially if it's accompanied by a customer service number. You can email me at kalalkb@gmail.com and I'll try to help you troubleshoot the problem if you like. I'm up all night.

Posted on Jun 26, 2008

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