Question about HP Color LaserJet 2600n Printer

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I have installed all new cartridges but the screen says "supply memory error on Magenta"

How do I fix this? it is a brand new cartridge, all cartridges are new.
thanks, Judy

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The question is not complete but try turning the machine off for about 10 mins and this will allow a full reset of the printer.

Posted on Aug 03, 2008

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The printer is unable to read the electronic information (elabel) on the print cartridge. This helps track page count and life of consumable.
XX Description 00 memory error on the cartridge or 01 memory device not found
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Thank you for contacting FixYa with your printer inquiry.
This error is normally associated with a supplies error. I have extracted information on this error from the HP 6L manual.

Error Codes
Error 10 - Supplies Memory Error 10.XX.YY Exact format is dependent on printer model
    The printer is unable to read the electronic information (elabel) on the print cartridge. This helps track page count and life of consumable.
    XX Description 00 memory error on the cartridge or 01 memory device not found
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  1. Supplies used in newer printer models contain a memory chip. The information contained on this chip is dependent on the printer model and the supply. The error 10 indicates a problem with the printer obtaining the information from this chip. The chip may be missing or defective or contain incorrect information. There may be a problem with connection between the memory chip and DC controller. Turn the printer off/on to attempt to clear or reset the message. Remove and reinstall the supply, replace the supply.
  2. Replace the memory chip cable/connector or the DC controller.
    How did we do?
Hope this helps helps. Please keep us updated and remember to rate this answer.
TF

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