TThe pull-push stop-start knob does not engage with the cycle selector when it is pushed in--it rotates with out engaging. The cycle selector can be rotated manually with difficulty.

How to reset / resolve Error 19H display IFB neptune DX
Follow following steps
1 power on the machine
2 push start / pause button
3 use + or - buttons to bring it to 0H
4 rotate cycle selector / circular knob to reset position
5 Display will change to 1.
6 again push the start/pause button to complete 1 min cycle.
7 after the display shows 0 . rotate cycle selector / circular knob to choose you preferred cycle.

The engine runs but the blades do not engage? Make sure the wire connecting the electric clutch is still plugged in. If all is connected and the belt is really fine, there is a problem with either the electric clutch or PTO switch.

Push in or pull out on the knob to engage it.

You need to check the wires from the clutch, with the ignition on pull the pto switch out there should be a 12 volt supply at the wires if not replace the pto switch, if you have 12 volts then it is the clutch itself, they are not realy repairable, so may need a replacment.

The cycle selector is not engaged onto the timer shaft. Need to remove the on/off knob by removing the plastic "U" clip. Remove the cycle selctor knob and check that the steel spring clip on the selector is fully seated. Re-install the cycle selector onto the timer shaft aligning the selector key with the with tthe notch on the timer shaft. Re-install the on/off knob.

The cycle selector and on/off combination is a poor design. Users press the on/off knob in and turn clockwise to set the wash cycle. If you're not gentle this action wears the teeth on the timer shaft and the user has to press harder and harder to set the wash cycle. This pressing causes the cycle selector to be pushed off the timer shaft and you can no longer operate the machine.

VERY IMPORTANT:
Stop using the on/off knob to set the wash cycle. Press on the cycle selector to set the wash cycle. Use the on/off knob only for starting or stopping the machine. Don't press or pull too hard on the on/off knob or you will wind up pushing the cycle selector off the timer shaft.

We have a GE WJRR4170 washer, with the same problem. At first I thought I might have to unscrew the entire control panel just to replace the knob. However, replacing the knob turns out to be easy.

Right behind the knob, holding it in place, is a nylon/plastic retainer clip. If you pull out the knob (into the "start" position), you will get easier access to the retainer clip. You can use a flathead screwdriver to push the clip out. The knob then will slide easily off the metal stem. A GE replacement knob costs $9 or $10, depending on the source.

Shame on GE, but the knob is designed terribly. The part of it that engages the dial has eight, flimsy plastic teeth. At any time, four of these are supposed to engage four little slots in the dial. However, the way the knob is designed, there will be a lot of wear and tear on these plastic teeth, so they'll wear out on every single machine.

Good luck to the many people who will have this problem!

It appears your timer/main controller has failed in this instance.

For replacement parts - head on over to PartSelect.com or RepairClinic.com and enter in your full model number for a full parts listing.
I recommend both sites because ...


FixYa has no affiliation with either site - I have been using and recommending them for years - trouble free.

PartSelect has a great schematic database for locating the part on your unit and great "testimonials" for each part that often times includes HOW-TO information.
RepairClinic has pictures of each part they sell and also a great how-to and troubleshooting for basic repairs.


If your unit has never been serviced - there should still be an original service manual enclosed in plastic taped to the inside of the shell.
In the service manual are Error codes, maintenance procedures, and troubleshooting steps you can follow.


Anything too complicated or beyond your scope should be handled by a professional.

If you think you want to tackle the repair - and have gotten stuck on a step - reply to your question and I will be glad to help you out.




Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question!!!

The help that you gave me was completely wrong. The support ring was okay. I solved my problem by buying a new timer and control knobs. The teflong 'gears' were worn out so the knobs rotated freely.

Ronald Nelson

I believe the selector knob on a Whirpool just has to be turned counter-clockwise with the selector pushed in. It will spin off the shaft and then the outer indicator dial will pull off. The shaft also has a keyed slot that will only allow the dial to be removed and installed one way, so there should be no question as to how it goes back on.

Was there a reason as to why you are removing the washer selector knob? If this is a simple matter of replacing a broken water temperature selector, you shouldn't have to remove any of the control knobs to gain access to the selector. The entire front panel comes off by removing the screws holding it in place. That way you can access the broken selector from behind the front panel much easier. Just remove the panel right above the washer top (under the dryer) and it should expose the front panel mounting screws. Remove these screws and the front panel comes off. Just make sure the unit is unplugged before you begin. I hope this helps you. Let me know if you need further assistance.