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First, plug a phone line to the 'Tel' port on the left side. Manual receive fax, pick up handset when fax is ringing and press 'Start' when you hear fax tone.
Auto receive - set the receive mode to 'Fax Only'
While receiving a fax you shouldnt pick up the handset, but if u pick accidently then u will not recieve fax and hence u will hear an engage tone. If you are using a single line for both tel and fax then the party who is sending the fax should pre-inform you that it is a fax call so that when it rings you dont pivk up the handset.
You can also check your line weather it is working properly by using a normal telephone. This should be the first step rather, make calls to confirm it.
The last option is Power off the tel/fax machine for 3min completely and then try again.Also make sure the tel/fax is in tel mode and not in fax mode. Try to assign it in both modes.
If still you are not clear then the mannual which comes along with should help you, If still you cannot figure it out, Then you can call your service provider for help, they should definetely help you out.
Is the phone line working? Do you have any devices connected to the phone line that pick up before the fax machine? Make sure the machine has paper and is set to FAX or AUTO. Is there a Memory Full error? Clear the memory (Setup > Memory Clear then press Start/Enter. Use the left and right arrows to select the items to remove. Press Start/Enter twice (second time to confirm the choice). Repeat until all memory is cleared that you wish to clear. Then press Stop to exit.)
If you are using the ANS/FAX mode and have an answering machine connected to the extension port, disconnect the anwering machine and switch to FAX or AUTO. Check if the machine receives faxes. Sometimes the extra device causes interference. Call the fax machine from a different phone number and see if you hear the fax tones.
Check that the Junk Fax barrier is off, if the incoming call is from a machine that is not listed in your speed dial database. If you have a distinctive ring, make sure that the Fax machine has learned the ring by pressing Setup go to DRPD. Choose Set and call the fax machine from another phone. The LCD will say Waiting Ring until it gets that call and then once the ring is learned will say END DRPD Setup
I hope these ideas help.
Cindy Wells (If you have a phone company voice mail service, the faxes may end up stuck in that box. It depends on how many rings the fax is set to wait before picking up versus when the voice mail opens to take the call.)
on the front display you will see a recieve button and you need to press this and you will see on the display it say either fax...fax/tel.. auto press the button until fax shows thsi means it is only being used as a fax so the line will auto pick up... if you set it to auto it will ring check the line and if it finds its a fax it will put it through as one if not it will ring you phone.. good luck
Problems receiving could be any number of problems. The first item I would check it to make sure no other devices are on the same line as the fax modem, such as a fax machine. This can cause a problem for a fax modem to receive faxes when another line is being picked up and listened to at the same time. http://www.getfaxing.com/forums
Does it receive? Are you absolutely sure that the line is OK? If there is ANY interference/ static it will affect the machine. Are you sure phone cord is plugged into the right jack on the fax machine? It should be in the "line" port. Do you have a nice clear dial tone if you pick up the handset? try another phone jack if possible for a test.
Just found your post and I'm having the same problem. Everything else seems to be working correctly. I can copy, scan, print and I THINK I can send a fax correctly, I should have called the person and made sure it arrived. However, I cannot receive faxes. I have an answering machine on the line, but it is not plugged into the Kodak Pinter, it is in another room. The answering machine answered the call, the FAX noise came across, but the Kodak Printer never picked it up and printed out the fax. I think I have all the settings correct, but the instructions are not very clear. Do you think I HAVE to have the answering machine plugged into the Kodak Printer? That doesn't make sense, but I might try it.
Can you pick up the receiver on the phone and hear the fax tone when receiving? If so, can you then press the start button and begen receiving? If that works, then the fax auto settings are not set properly. Do you have the owners manual? Read the receiving fax section.
Well... the problem is that you are running two machines on one line. ONE of them has to take predominance.
Both machines should have settings for "number of rings to answer at". It sounds like you currently have the fax set to less than the answering machine, so the fax picks up after two rings, while your answering machine might be set to more, which it never gets to, because the fax answered the call already(It doesn't matter if you answer the phone, or the fax picks up, once the line is open, the answering machine is taken out of the equation). Even if you set the answering machine to answer first, you're then taking the fax service out of the loop.
I'm not sure how you're going to juggle that, since both types of machines each need control over the line to work properly.
That's why we (business machine folk) always recommend a dedicated line for fax service.