Question about Microwave Ovens

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In 2004 we purchased a GE Convection Microwave oven (Model JEB1095WB002) along with a stove and cooktop. Well the GE Repairman was here today to replace the Magnatron for the FOURTH time (he said third time). GE was going to waive the service charge but not the labor. I REFUSED!!! Does GE know what a LEMON is? Why should I pay for a repair that I know is going to fail and need replacement again? We bought this on Nov 22, 2004. Breaking down once, maybe, but twice, three times, and now four times..... this is the definition of a LEMON. Frankly, I really don't want it fixed again so I can be further inconvenienced when it breaks again. I WANT IT REPLACED! Can you help me talk to someone who has the authority to do the RIGHT THING??? Thanks Jeff Jackson

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  • no_ghia Apr 10, 2009

    I'm on the third magnatron for this model of microwave/convection oven. I opted for the extended warranty after we had the problem the first time. Now that we're on the third one, I'm glad that I did. Still, quite an annoying problem.

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I wonder if the service center is still using the older version magnetrons that were subject to a campaign (not a recall, mind you!) by GE?

This was a well-known issue with the GE/Samsung magnetrons.

Otherwise, unless the cooling fan is failing, your line voltage at the outlet is too high, or you are running the microwave empty or too dry, there's not a lot else that causes magnetron failure.

So for GE to replace the whole microwave is generally not viable or economical.

Your best bet is probably to contact customer service via this page.

We're happy to help and we appreciate your thoughtful rating of our answer.

Posted on Jun 29, 2008

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