Question about Microwave Ovens
I wonder if the service center is still using the older version magnetrons that were subject to a campaign (not a recall, mind you!) by GE?
This was a well-known issue with the GE/Samsung magnetrons.
Otherwise, unless the cooling fan is failing, your line voltage at the outlet is too high, or you are running the microwave empty or too dry, there's not a lot else that causes magnetron failure.
So for GE to replace the whole microwave is generally not viable or economical.
Your best bet is probably to contact customer service via this page.
We're happy to help and we appreciate your thoughtful rating of our answer.
Posted on Jun 29, 2008
a 6ya Repairman can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Repairman (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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