Once in a while my L645 prints a page or two then freezes. The Printer Window shows the print job as cancelling or deleting, but stays that way forever. Must shut down the computer and restart to work.
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First You Need to Open the Print Queue, follow the below steps on how to open a Print queue
Windows 98 - click Start, Settings, Printers
Windows XP - click Start, Printers and Faxes
or click Start, Control Panel, Printers and Faxes
Windows Vista - Start, Control Panel, Hardware and Sound, Printers
Double click on the appropriate printer to open up the Print queue,Check whether you have any pending or the queued jobs, try to cancel the jobs by following the below steps.
To cancel one or more print jobs, follow these steps.
1. Click Start, and then click Run.
2. In the Open box, type control printers, and then click OK.
3. Right-click the icon for your printer, and then click Open.
• To cancel individual print jobs, right-click the print job that you want to cancel, and then click Cancel.
• To cancel all print jobs, click Cancel All Documents on the Printer menu.
If you are using an HP printer and a windows vista operating system then you are lucky to automaticlly fix the issue with the HP Print Diagnostic UtilityClick Here For How to cancel printing or to delete a print job that is stuck in the print queue in Windows XP.
Click the Start button.
Click Control Panel.
Click System and Maintenance.
NOTE: This step is not required when using Classic view in Windows Vista.
Click Administrative Tools.
On the User Account Control window, click Continue.
Click Print Spooler.
Click Stop to stop the Print Spooler.
Click Start to restart the Print Spooler. Then click Restart
Hope this helps!
Thanks!! - See more at: http://hpanswers.blogspot.com/2008/10/cancel-and-delete-stuck-print-jobs-in.html#sthash.QD3KNI9q.dpuf
It could be a printer driver issue. Please follow the steps below to fix the problem. First, clear the print queue from any stuck print jobs. You can do the steps mention - going to Services and stop the print spooler, delete the files in the spooler folder and then restart the service. Second, delete the existing Lexmark Interpret S405 printer driver. On your computer, go to Start menu > Programs > Lexmark > Uninstall. After the uninstall process, reboot your pc when prompted. Third, visit the Lexmark website to download and reinstall the Lexmark Interpret S405 printer driver. Select the version of your Windows operating system. Download and execute the file. Follow the instructions on your computer screen. After the reinstall process is successful, try to print again to verify that the problem is fixed.
I'm glad to provide the instructions to cancel the print.
Double click the printer icon in the system tray
(by the clock). That should open a printing status window. Highlight the
job you want to cancel and click on cancel. it will show "deleting".
Once the job is deleted, the printer may continue to print what is in
its internal memory, but once that is gone, the printer will stop and
eject the page.
If your computer has sent the file to the printer memory already you have to turn off the printer.
Thanks for understanding. Please let me know if you require any clarifications.
Just follow this instruction because your printer is confuse.
Here is the guide to reset the spooler setting : Go to START MENU Choose RUN (For Windows XP) or Choose Commad prompt, right click and run as administrator ( Fow window vista and windows 7) Type the letter "cmd" Type the word "net stop spooler" Exit Go to C drive Choose to Windows Folder Click show content Choose system32 folder Choose spool folder Choose printer And delete all printing jobs pending Again go back to CMD window and type the word "net start spooler" Restart your computer also turn off your printer and switch it on. It will work fine right now
Here are four things you can try; may not have to perfom all:
Check to see if your printer is off-Line
1.Open the Printers, Printer and Faxes, or Device and Printers folder.
To do this:
Windows XP users; Click on Start > Settings > Printers an Faxes or Start > Control Panel > Printers and Faxes.
Windows Vista users; Click on Start > Control Panel > Hardware and Sound > Printers.
Windows 7 users; Click on Start > Device and Printers.
2.Right-click on the printer object (icon), and select Use Printer Online.
3.Microsoft Windows 7 users will double-click on icon, select printer and then de-select Use Printer Offline.
The printer or print queue is paused and the print queue icon remains in the notification area ('systray') of the task bar.
Explanation:This is typically an end user error. Hint: Dragging the mouse cursor over the print queue icon in the notification area will reveal (1,2,3) document(s) pending for (User name).
What to do:
•Double-click on the print queue icon to open the print queue.
•Click on Printer in the upper left-hand corner of the menu bar.
•Is there a check mark next to Pause Printing?
-If yes, click on Pause Printing to turn off this Windows feature.
-If no, confirm that there is a check mark next to Set As Default Printer and make sure Use Printer Offline is not selected.
Delete print jobs from the print queue
Access the print queue.
Delete all print jobs
• Click on Printer in the toolbar and then click on Cancel All Documents, or • Right-click in the print queue and select Cancel All Documents from the pop-up menu.
You can also delete individual print jobs
1.Highlight the individual job in the print queue by clicking on it.
2.Right-click on the highlighted job and select Cancel from the pop-up menu.
IMPORTANT! If a job is stuck in the print queue and cannot be deleted or canceled using the above steps, there may be an issue with the printer spooler that controls the printing options in Windows. If you observe this symptom, it may be necessary to stop and restart the print spooler; then retrun to delete print jobs.
How to Stop and Restart the Print Spooler
Unable to cancel print jobs; Unable to print; Print queue is unresponsive; Locked print queue; Unable to print; Cannot cancel print job; Printer driver not responding
The print spooler controls print options within Windows. A problem with the print spooler can affect printer driver performance and Windows print queue responsiveness. Stop and Start the print spooler to see if observed symptoms subside or remain.
Method 1: Using Administrative Tools
1 Click on the Windows logo start button.
2 Click on Control Panel on the right-hand side of the start menu contents.
3 Click on Maintenance.
4 Click on Administrative Tools.
5 Click on Services. NOTE: You may have to provide an administrator profile and password.
6 Scroll through the list and look for Print Spooler.
7 The following two options are available to stop and start the print spooler:
•Click once on Print Spooler to highlight it, and then click on the Stop or Start links in the right-hand window pane, or
•Double-click on Print Spooler, and click on the Stop button followed by the Start button.
8 Observe the status column in the Services window to verify that the print spooler is stopped or started as applicable.
Trust this helps to resolve your problem. Please vote.
Yes you can Open Control Panel - from START button Open Printers and Faxes Folder Highlight the Printer icon - Right click and click on Cancel All documents. If this does not cancel.. try these steps below
Click on Start button Click on Run Type SERVICES.MSC and click ok look
for Print Spooler in the list highlight Print Spooler, Click on
STOP button then click on START close the window and check if the
print queue is gone.
Click STart Click
RUN Type Cmd ( or COMMAND ) and hit enter In the black window
type NET STOP SPOOLER ( hit enter button ) Type NET START
SPOOLER ( hit enter button )
Repeat the Stop and START Command
4-5 times End the Command with NET START SPOOLER
Printers and faxes folder - Refresh the Window - the printer will show
STatus ready with 0 document
Have you tried to stop the spooler service in services?
Option 1) Click on start orb Type in search window: services.msc click ok Scroll down to Print spooler service and click on it in the right side window. On the left side click stop the service and wait forthe process to stop .Do not close the window yet. You will have to restart it here later. next delete the print job in the printer queue then restart the spooler service Resubmit your new print job.
Option 2) If that doesn't clear it, the next step would be to stop the spooler service as stated above Go into windows explorer (Print job data is collected and stored in a spool file in the spooler folder.)
It is located in: C:\WINDOWS\system32\spool\PRINTERS
Your print job will show 2 files there Example below: 00002.SHD 00002.SPL
Delete the files located in there. There may be several of them depending apon how many print jobs you submitted. You will have to resubmit your print jobs all over again. Next go back to services window and restart the spooler service
How to force delete print jobs
Fortunately, there is a way to delete the hung print job without
having to save all your work, close all your applications, and restart
your computer. Here's how (note that this is intended for Windows XP
systems, but a similar approach works on other systems - if this
doesn't work for you reply below with your Operating System and
Browse to Start -> Run... and type in "NET STOP SPOOLER" (this will stop the print spooler service)
Browse to your windows\system32\spool\PRINTERS\ folder
You should see files there ending in .SPL and .SHD created around the time you tried to print - delete these files.
Browse to Start -> Run... and type in "NET START SPOOLER" (this will restart the print spooler service)
Double click the printer icon in the lower-right corner of your
taskbar to examine your print job queue and browse to View ->
Voila :) You should see that annoying hung print job finally
disappear completely and you should now be able to resume printing
without having to restart your computer.
I am posting this in hopes of helping others that are having issues with the Vista print spooler. In my case, I have an HP Pavilion laptop running Vista connected to a wireless hub. I also have a Minolta Konica 2300DL printer that is connected to the network via the wireless hub as well. Ever since obtaining this laptop, I have not been able to print to the printer other than stopping and starting the print spooler to obtain a single print 'job'. After about six months I found a post that contains the fix - I cannot take credit for it! Follow these instructions to get your printer to work:
1.) Go into control panel - I would suggest classic view as it is a little easier to navigate.
2.) Then go into User Accounts.
3.) From User Accounts go into Turn User Account Control On or Off
4.) UNCHECK Use User Account Control (UAC) to help protect your computer.
5.) At this point you will probably require a reboot.
Once this exercise is complete, you should be able to print. One more item off of my Honey DOO list!!!!!