Please, watch this video which explains how to solve the white screen for your mp3 player:
http://www.youtube.com/watch?v=a8g0sh7pc54
1. Fully charge the unit.
2. Get a song to play.
3. Lock the device by moving the Hold/Power switch up.
4. Wait for the screen to blank to black, and also wait an ADDITIONAL 25-seconds after the screen blanks.
5. While holding the Play/Pause button down, move the Hold/Power switch out of the lock-mode, and all the way down (like you're turning it off).
6. Release the Play/Pause button.
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