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Re: My Brand new never used Curtis dvd 8017
Give it a about 24 hours. It might need to declimatize. Also, thry charging the battery pack first and/or try turning it on with the power adapter only (battery pack off the unit). If this does nothing, they to get or borrow a voltmeter to make sure the power adapter is giving out a votage. This will troubleshoot wether it is the unit or the adapter. Let us know how it went.
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First, try playing a regular music CD and see if that works. Next step would be to get a laser lens cleaner disc and run that in the machine. They come in both CD and DVD styles. You most likely won't get a DVD version to work since it's not reading DVDs, but you might get lucky and get a CD version to work, thus the reason for trying a music CD in the player.
If the cleaning doesn't work, or you can't play a CD either, then something has most likely died. There are really only two things that could go wrong with a DVD player, either the spindle motor (spins the disc) dies, or the laser dies. Both are somewhat common problems on low-end electronics. They can be fixed, but with low-end units, like those made by Curtis, it would cost you less to toss it out and buy a new unit.
From Curtis' website: "Q: Where can I purchase a replacement DVD battery? Replacement portable DVD batteries can be purchased for $30 from Curtis International Ltd. Please mail a certified check or money order (payable to Curtis International Ltd) to 315 Attwell Drive, Etobicoke, Ontario M9W 5C1, ATTN: Customer Service Department. Make sure to include your name, complete mailing address, phone number with area code, model number of your unit and part required. "
Weigh you options....a new portable DVD player can be bought for not much more.
Try playing Different DVDs, Second Make sure which Region Disk your playing is it Region 1 or Region 2, If your DVD player is Manufactured in USA it plays only Region 1, If its manufactured in UK it plays only Region 2, If still you face same problem Use Lens Cleaner, If still you face same problem do Reset. To Reset Dvd player, Remove DVD from Dvd Player, Unplug Power chord from Walloulet for 15minutes so player goes to Defult Factor Settings, Then plug back again Power chord. Turn on Dvd player insert DVD, It should Play or else Claim Warranty.