For any software problem you can either format your player or repair it using the Philips Songbird or Device manager whichever is applicable to your player. Contents may be removed by using this function. So make sure to back up your contents.
Here is how to format.
Connect your player to PC. On your computer desktop, double-click "My computer". Double-click on the MP3 player's icon. Right-click on the Internal Storage icon and then select "Format".
Repair with Songbird:
Launch Songbird and then connect your player to your computer. Select "Repair my Philips GoGear" under the "Tools" menu. Follow the instructions given by the pop-up windows to perform the repair process.
Repair with Device manager:
Launch Device Manager and click the Tool menu and select "Repair my Philips GoGear", then follow the instructions to perform the repair process.
Hope this helps.
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