Question about Microsoft Windows XP Home Edition

2 Answers

Windows XP Freezing

Hi, I have two computers (1 laptop, 1 pc - one running xp home sp3, the other xp pro sp3) and both have the same problem. Whenever I open up either the my pictures folder or the my music folder and do something with a file within ether of them, once I go to close either folder the button on the task bar stays in place and the whole computer freezes. The only way to get windows to run again is to force two log off's via task manager and re- login.

I have tried installing the windows hive cleanup service but it has made no difference. Each computer has a fair amount of ram and a decent processor. No virus's or spyware present. The drives have been cleaned up and defragged.

The laptop is running Norton Internet Secuirty, the PC IOLO Internet security. Both also have Steganos security suite installed plus spybot search and destroy.

Also, while writing this post, a friend has just called me up with the same problem on his Dell desktop running XP Home SP2.

Any help would be appreciated.

Thanks

Dom

Posted by on

  • nsindian
    nsindian May 11, 2010

    try booting into safe mode and then check the Event Viewer for any information there. have you installed any new RAM into the computers?

×

2 Answers

Hi, Thank you for your reply. I answer to your questions:

1. No, I have not recently installed new RAM
2. I have just made my laptop freeze so I could check the event viewer to see if anything came up - butno error is reported in the system, application or security logs. (PS: to cause the freeze I opened up My Pictures, right clicked on and image, clicked open. The image opened in picture viewer. I closed picture view without any problems but once I closed the My Pics folder the computer froze.)

Thanks

Posted on Jun 25, 2008

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I've seen this before. Check the System Properties by pressing win-logo key and pause/break key, then select Advanced tab > Performance settings > check the Data Execution Prevention and turn it OFF. If it is OFF, then add your My Pictures folder to the list.

Posted on Jun 26, 2008

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