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I have a Zen 8GB MicroPhoto MP3 player. It is hung up on what I believe is a corrupted song and will not respond to any keystrokes. My PC will not recognize it as connected so I can't troubleshoot it through my PC. I'm stuck. It will rebuild the library but when it's done, it immediately displays the corrupted song as "Now Playing" and I'm right back where I was. Help!

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  • 1,879 Answers

Greetings,

If you a back-up of all the songs that you have in the mp3 player,
go for a re-format.

here's the link for their recovery tool and information

Keep us posted and thank you for using our service.
FixYa for all your troubleshooting needs.

Posted on Jun 25, 2008

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  • Master
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Have you tried unplugging the battery for a couple hours?
Thanks,
Lee

Posted on Jun 25, 2008

  • Lee A.
    Lee A. Jun 25, 2008

    remove all the songs, and put them back on, if that doesn't work format. If you need any assistance as to how to do any of this let me know.
    Thanks,
    Lee


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  • Master
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Connect it to the pc and format it

then again load the songs..
this ll work

Posted on Jun 25, 2008

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1 Answer

Creative zen microphoto 8gb stuck on locked. Tried taking battery out and pushing a pin into the reset button but nothing happens


Try reflashing the firmware for your device you can find the latest firmware and flashing utilities from the manufacturer?s website. Make sure that you back your music up first because when you do this you are setting it back to factory settings.

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Well,I believe you should convert the videos into AVI.This is most popular video type for Mp4 Players.Just connect your zen with your PC,choose the video you want,convert it(you can use the program ' TOTAL VIDEO CONVERTER ' ) and put intto a file called VIDEOS or whatever you want.I hope I managed to solve your Problem...Please can you chek mine,too.(NAME 'sadal' )

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OK this seems to easy a fix for you, but try it.
* In the main menu where it lists your options (and where FM Radio would be) press the 'Menu' button on your Microphoto (bottom right button) and there is an option to 'Configure Menu' and in there should be the option to show FM Radio again. Hope that helps you.

I have a similar, but different problem, so ill list below, maybe it will help someone out.

i also replaced the (broken) 8gb microdrive with 8gb compact flash in my Zen Microphoto, which worked flawlessly! BTW i bought the A-Data 'SPEEDY CF 8GB' from newegg.com.

My FM Radio still shows up, but only gets MONO sound on the Right channel, its very frustrating. i took it all apart again and made sure no connections were loose or broken, but everything seems perfect. i believe it to be a firmware issue, i think ill try to roll back the drivers. im using firmware 1.31.01.

its just annoying to have to roll back to Media Player 10 everytime just to install the firmware and have windows properly communicate with the zen... :[

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1 Answer

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You can request a manual; send me an email at TheGadgetDoctor@gmail.com. Header: "Request MicroPhoto Manual"

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then probably your device hardware is corrupted better take it to the dealer and get it replaced

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Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

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1 Answer

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reinstall the usb drives on the pc or use the usb ports on the back of the pc

http://serviceman.site88.net/

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My only thought is to format it. There may be a song or some file you placed on it that is causing a glitch.

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Solution ID # 4794 from creative site ZEN Micro and ZEN MicroPhoto 1. Make sure that the battery is charged. 2. Detach the ZEN Micro or MicroPhoto from the PC, and ensure that it is turned off. 3. Remove the battery. 4. Move and hold the Power button to the Power On position and re-insert the battery to the ZEN Micro or MicroPhoto. Hold the Power button until the Recovery Mode appears. The following options will be displayed: -Clean Up : Scans the player and removes invalid links from its music library.Does not affect music files themselves. -Format (All):Caution! Erases all content!Save a copy of your player's content before formatting. -Reload OS/ Firmware : Caution! Erases your player's firmware. DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install. Reboot Reboots the device.

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When I had that problem on my Zen I un-installed all the software and rebooted my system and reloaded the software. Not sure why it worked but it did.

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