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My hp2710 all in one printer shows an error message 0x886a6546 and all the function lihgts are flashing.

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  • Tinman19 Aug 01, 2008

    Same problem. Went through all of the motions with HP product support. The following is my chat log with them, well the end of it anyway. Bottom line, they think it's dead!:



    Bill: yes, however, I am having troubl getting at the contacts on the housing
    Stewart: Let us reset the All-in-Oneto factory default setting.
    Stewart: Note:
    A semi-full reset will do the following:
    The user settings to the factory defaults, Language and country settings on some models, Fax logs, Fax headers, Fax speed dial information
    Stewart: Reset the All-in-One to the factory default settings by using these instructions:

    1. Unplug the power cable from printer when the printer is powered on and wait for 20 seconds.

    2. Then, press and hold # and 6 while plugging in the power cord.

    Continue holding until it displays Semi Full Reset message in the front panel of the All-in-One.
    Bill: that's fine. I do not have the cartridges replaced yet though
    Bill: do you still want me to proceed or wait until I get the cartridges in there?
    Stewart: Please follow the steps and let me knwo the result.
    Bill: The Carriage is to the extreme rigt side of the unit and it is very difficult to replace the cartridges.
    Bill: Very difficult as in there may be breakage forcing them back in
    Bill: Is itnecessary to have the cartridges in there to do a factory reset?
    Stewart: No problem
    Stewart: Please perfrom the steps with Out the cartridges.
    Bill: OK, give me a few
    Stewart: Fine
    Bill: OK, got a semi full... message that is
    Stewart: Okay
    Stewart: Please turn off the All-in-One
    Stewart: And turn on
    Bill: now there is a blank LCD screen and 4 flashing lights
    Bill: no movement in the carriage
    Stewart: Do you see any mesage on the All-in-One now.
    Bill: none
    Stewart: Okay
    Stewart: Please insert the cartridges back .
    Bill: OK, once again... this is very difficul and is only possible by forcing the cartridges and bending plastic pieces within the unit past the engineers specs I'm sure.
    Stewart: Okay
    Stewart: I appreciate your patience and efforts in performing all the troubleshooting steps provided. I am sorry to inform you that we have tried all the possible troubleshooting steps that should resolve the issue. However, the issue at hand seems to be with the hardware malfunction of the unit.
    Stewart: PLease let me know your phone number.
    Bill: 1-856-415-9459
    Stewart: However, HP provides the following option:
    1. Upgrade Options
    Stewart: In this upgrade options, you will get another printer which is an upgrade model of HP All-in-One. First HP will ship the upgrade printer and then after you receive the printer, you need to send the defective printer back to us within 15 days in the same box. Shipping labels are also included. The upgrade printer comes with ONE year warranty.
    Bill: Are there any costs with this option?
    Stewart: Yes
    Stewart: The best printer you have to now to Upgrade your All-in-One is HP PhotoSmart ALL-IN-ONE C7280 HP EXPRESS SHIP ONLY NBD $207.99
    Stewart: You will receive the printer in Next business day.
    Stewart: And all the shipping charges will be paid by HP itself.
    Stewart: If you want I can arrange the call back to place the order for Upgrade.
    Bill: I will have to use my old printer until I make a decision. Are there any other options?
    Stewart: We have Offijet 6310 All-in-One to Upgrade for $111.99
    Stewart: And Photo smart C5180 is for $146.99
    Bill: That's OK, I will use my old printer
    Bill: thanks anyhow
    Bill: oh, btw
    Stewart: Is there anything else I may help you with today?
    Bill: is there a frimware upgrade or something like that I could try?
    Stewart: Sorry we do not have any Frimware.
    Bill: OK, thanks again
    Bill: bye
    Stewart: It was a pleasure assisting you today. I appreciate the patience you presented while we worked together on this issue. May health and happiness be yours in all seasons.
    Stewart: Thank you for contacting HP Total Care Real-Time chat support. If you need further assistance, please contact us again at: http://www.hp.com/support/chat. Chat support is available 24 hrs a day, 7 days a week.

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Hi!!
I have problem with hp photosmart 2710. j see on LCD some error code Ox886a6546

Posted on Sep 06, 2008

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