I just got a ZEN Micro 4GB player for free due to Firmware problem. This totally fixed the firmware issue. Windows XP PC with Media Player 10 and the latest driver and firmware from creative. Once I had all that I plugged in my player, let it recognize and then re-flashed to latest firmware. BAM now the play is working perfectly and I can sync music to it. Thanks for the fix.
OK to everyone who messed up the firmware of Zen Micro and run vista, u r all idiots, including me. my zen was stuck in recovery mode and recovery menu as everyone experienced and tried to upgrade the firmware via the firmware updater that didnt work, right? ok through research and time i came to realize that what was causing the updater to fail (...please connect your media player...) is windows media player 11 (ELEVEN !!) zen update firmware will work only with windows media player 10 (TEN !!) installed. y? i dont know and i dont care anymore now that my micro is fixed up and running with the latest released firmware.
u can find smne with xp and wmp10 (rare) install drivers and run the updater or
u can DIY and since it is impossible to uninstall wmp11 i did the unthinkable, no no not format and install xp to use wmp10 no no.
instead i used a program called VIRTUAL MACHINE WORKSTATION 6.5 (for links keep confidential suppling ur email to me) this program will allow u to install and run several operating systems at a time regardless of your current hardware, it will run as an application in vista O/S. so i installed xp pro (on vmware 6.5) that i had handy somewhere, and then the drivers from the creative disc. then i run the firmware updater and yes it recognises my zen for the first time and loads a brand new firmware. easy as that, zen reboots and main menu appears, what a joy.
so all i used was:
xp pro (wmp10)
firmware updater by creative
installing operating systems on vmware is very easy and doesnt require restarts etc.. u can switch through vista and xp like a window application just like that.
hope this helps, zen micro is by far the ultimate mp3 player for its sound breathtaking performance and loudness, totally worth the trouble. this is 100% fixable
The best solution for the firmware problem is to uninstall the creative source then restart the computer again and reinstall the creative source but choose( the plays for sure option ) not creative media source
i'm sure of it , it 'll also updates the firmware and everything is gonna get back try my solution guys it's the best
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Try reflashing the firmware for your device you can find the latest firmware and flashing utilities from the Creative Zen website. Make sure that you back your music up first because when you do this you are setting it back to factory settings.
First off, download the Firmware upgrade from Creative (http://support.creative.com/downloads/welcome.aspx?nDriverType=4#type_4)
Don't run it just yet!
Now, go into the Zen Micro's Recovery Mode:
1. Take out the battery 2. Press and hold the ON/LOCK button in the ON position (far left) and put the battery back in the player. 3. The player will then switch on - wait until "Recovery Mode" appears on the screen then let go of the ON/LOCK button.
The Recovery Mode options include an option to "Reload Firmware".
Now connect your Zen Micro to your PC and run the Firmware upgrade. Your player should be recognized by the Firmware uploader. If it isn't, then then your player has other damage.
vista is not supported . you can try this: you should not have had to install anything for the Zen to work on Vista. If you have installed any Creative software, remove it. Reboot, plug your player in, open Device Manager, and remove the device that shows up representing your player (completely uninstall it). Reboot again, and plug in your player. It should be recognized now.
If that still doesn't work, then boot your player into Recovery Mode, and perform both a Disk Cleanup and a Reformat. Reboot the player and try plugging it in again.
if it still doesn't try another computer and upload the latest firmware to it and then try it on your pc after firmware is loade
1. remove all creative software from your pc (do this from start menu/settings/control panel/add or remove programs)
2. Uninstall Windows Media Player 11 and Windows Media Player 11 runtime. This will rollback the pc to an earlier version of WMP.
3. Download the latest version of the zen driver from this location: http://us.creative.com/support/downl...ame=Windows+XP
4. Make sure the zen is not connected to the pc and install run the exe file to install the software on your pc. at some point, the install will tell you that the unit is not connected. Connect the unit to proceed. it will also notify you that you are replacing an existing software, or something to that effect. I accepted or said OK to this popup. Once the firmware is installed, my started to work fine. You can now reinstall WMP from microsoft website. Hope this works for you. you might want to verify that your new player has the latest firmware available, as this might address the unresponsive-button issue you're having. Firmware updates are surprisingly easy - you just download the firmware file from Creative's website, plug in your player, and double-click the downloaded file. It's that easy.
I had this same problem and almost threw out the Zen.
The trick to getting the Zen recognized by the firmware update software is to make sure you uninstall BOTH WMP11 as well as the WMP11 Runtime. Those two things are listed separately in Add/Remove programs.
BOTH must be uninstalled before the firmware updater will recognize your Zen.
Solution ID # 4794 from creative site
ZEN Micro and ZEN MicroPhoto
1. Make sure that the battery is charged.
2. Detach the ZEN Micro or MicroPhoto from the PC, and ensure that it is turned off.
3. Remove the battery.
4. Move and hold the Power button to the Power On position and re-insert the battery to the ZEN Micro or MicroPhoto. Hold the Power button until the Recovery Mode appears.
The following options will be displayed:
-Clean Up : Scans the player and removes invalid links from its music library.Does not affect music files themselves.
-Format (All):Caution! Erases all content!Save a copy of your player's content before formatting.
-Reload OS/ Firmware : Caution! Erases your player's firmware.
DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
Reboot Reboots the device.