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I would remove the Battery and do a Hard Reset on the phone, if that doesn't work I would take the phone to your Service Provider and see if they have any Software Updates that will fix this problem.
Yes,
What happened is you probably set it on silent and from the soft keys, you increased the ringer volume. What you want to do is go to main menu => settings => profiles, and from there make sure your ringing volume is set on lowest possible.
either your mute is turned on or your speaker is loose or broken, consider if you deel to fix it , it might be somthing as simple as open phone and close phone, you might consider doing a hard reset on your phone incase it is a software glitch
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