Question about Visioneer OneTouch 5800 Flatbed Scanner

1 Answer

How to unlock Visioneer OneTouch 5800 Scanner

I have Visioneer OneTouch 5800 Scanner. I keep getting an error message to "Unlock" my scanner-located on the bottom of the scanner. There is NO lock on the bottom or sides. How do I get my scanner to work again? Pls help me sir/madam. My scanner is giving this serious problem. I need ur help.
Thx
Varlee

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  • 2 more comments 
  • chasitydesir Jul 31, 2008

    document that i need to scan is in the scanner .
    i hit the scan button.message on my comp. screen
    please UNLOCK SCANNER.


  • Anonymous Aug 19, 2008

    I also have unlock problem. I have tried removing the two screws, uninstalling and reinstalling the driver and looking for some means to unlock it underneath---all without success. The message to unlock can only have come from the visioneer hardware or software, so it seems strange that Visioneer would tell you to unlock something that wasn't there, i.e the unlock switch, lever or button, I am however, certain that such does not exist. Please help if anyone can. My e-mail address is thassostobonga@hotmail.com



    John.

  • thassostobon Aug 19, 2008

    I also have unlock problem. I have tried removing the two screws, uninstalling and reinstalling the driver and looking for some means to unlock it underneath---all without success. The message to unlock can only have come from the visioneer hardware or software, so it seems strange that Visioneer would tell you to unlock something that wasn't there, i.e the unlock switch, lever or button, I am however, certain that such does not exist. Please help if anyone can. My e-mail address is thassostobonga@hotmail.com



    John.

  • Anonymous Dec 29, 2008

    I keep getting an error message to unlock scanner at bottom but there is no unlock button anywhere.

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1 Answer

I was getting this message when i was using the wrong power supply, i used a diffrent power supply and restarted the computer and it no longer says it, so i couldnt tell you exactly which one made it work, but now i get a box telling me i dont have enough disk space??? any anwsers for that??

Posted on Oct 30, 2008

  • sarmed2k763 Dec 09, 2012

    I changed the power supply source and it worked :) Thank you.

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I need driver for visioneer one touch 5800


Hi


Thanks for using FixYa. Please check the links to download the drivers for Scanner Visioneer OneTouch ---

Drivers for Scanner Visioneer OneTouch

Scanner Visioneer OneTouch Drivers Download


Please do rate the solution and revert for further assistance.


Thanks

Rylee

Dec 03, 2009 | Visioneer OneTouch 5800 Flatbed Scanner

1 Answer

Keep getting error message to unlock scanner.....says it can be unlocked from the bottom of the scanner, but I don't see it.


My one touch 5800 USB scanner worked great on XP for over a year and then started giving me the unlock the scanner message. I tried different power supplies, reloading software and moving it to a machine running 98SE and nothing improved. I left the cover open and noticed that the lamp was fairly bright at the sides but very dim in the center. I replaced the lamp with one from an old parallel port scanner which was in good shape and it now works perfectly on 98SE. I have not connected it to a XP machine yet.

Aug 26, 2009 | Visioneer OneTouch 5800 Flatbed Scanner

1 Answer

My 5800 keeps telling me to unlock it when I click scan, but I can't find the lock anywhere.


The 5800 scanner does not have a physical lock switch. DO NOT attempt to open the scanner and unlock the hardware. This could be either a hardware failure or software
Toggle the lock switch on the scanner leaving the switch in the unlocked (open padlock) position.
Ensure you are using the correct power supply for your scanner. If you are using a power supply that has the incorrect DC output, you will get a scanner locked error message. This flatbed scanners has I believe 100-120V AC input and 12V DC output.


Plug the power directly to the wall, not a UPS battery back-up, power strip or surge protector. Power fluctuations from a UPS battery back-up, power strip or surge protector may be causing this error. If all this fails try reinstalling the scanner driver

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Aug 18, 2009 | Visioneer OneTouch 5800 Flatbed Scanner

1 Answer

How do you unlock a visoneer scanner 5800 I got back from a trip and tried to scan something and the bar is locked now and won't move more than an inch. The error message says to unlock it but I can't find...


Ensure you are using the power supply that was provided with the scanner.

The power through the strip may be fluctuating and causing the problem.

Download and install the driver provided on the 5800 USB support website.

http://www.visioneer.com/support/flatbed/5800downloads.asp

Jul 13, 2009 | Visioneer OneTouch 5800 Flatbed Scanner

1 Answer

How to unlock the scanner


Shut down system and let it rest for a while. When restarted, it worked. ???

Mar 31, 2009 | Visioneer OneTouch 9220 Flatbed Scanner

1 Answer

Will not scan. Scanner hardware is unlockedl


I don't know what your electronics skill level is, but if you feel up to it, try taking the scanner apart and using a jumper wire to close the circuit so that the scanner is permanently unlocked. At least on a scanner this old you do not need to worry about voiding any warranty...

Feb 23, 2009 | Visioneer OneTouch 8920 Flatbed Scanner

1 Answer

5800 Visoneer Scanner: Getting message that I need to unlock it...


Power supply has to put out 1.25A. If it is either too weak due to age, not directly connected to the wall where it can get the power it needs or the wrong replacement, it won't work and you'll get this error.
Also, the voltage is 12V (positive tip).

Feb 02, 2009 | Visioneer OneTouch 5800 Flatbed Scanner

1 Answer

I keep getting this message to unlock my scanner. how?


I have the same problem with a 5800 and 5820 model occasionally.
No switch. But I have found if I jiggle the cords on the 5820 model or plug and unplug it will eventually work.
With the 5800 model, I have had to lift the back end and gently tap the bottom while it is beginning to scan, it "unlocks" and continues.
Hope this works for you.

Jul 31, 2008 | Visioneer OneTouch 5800 Flatbed Scanner

1 Answer

Unlock code 10


read on another site, get a new power cord.

Mar 12, 2008 | Visioneer OneTouch 8920 Flatbed Scanner

3 Answers

Unlock


Most scanners shipped have a lock on them to prevent the top from opening up and damaging the glass. This is a screw type mabey other but a penny fits in mine. This may not be the case for you but look in your manual to find the unlock device.
This will also in some scanners prevent the stepper motor from moving in transit . The stepper motor is the device thats makes the bar slide up and down to scan the page.
Hope this helped some.
Kevin

Dec 30, 2007 | Visioneer OneTouch 5800 Flatbed Scanner

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